Slot Technician

PENN Entertainment, Inc. • Morgantown, PA

71d • $18

About The Position

We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits-such as day-one medical coverage, 401(k) matching, and annual performance bonus-may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance in their careers. WE LOVE OUR WORK. Diagnoses and repair all technical problems associated with slot machines and related equipment. Performs routine maintenance on all slot machines and related equipment per manufacturer's specifications. Diagnoses and repairs all technical problems associated with ACSC slot system and the central control computer server system. Installs, removes, and modifies slot machines and related equipment as directed, including full preparation of slot machines for play. Generates computer reports relating to slot performance and maintenance, as required. Assists with guest service problems and inquiries. Serves in the capacity of a traveling VGT Technician or Service Technician, as needed. Provides professional representation at internal and external meetings and events. Demonstrates abilities to meet performance expectations with Communications, Initiative/Problem Solving, Guest Service/Interpersonal Relations, Work Habits and Conduct, and Responsible Gaming/Business Ethics. Ensures interactions with internal and external guests follow the guidelines of the customer service program Adheres to all Corporate and local policies, procedures, and operating guidelines.

Requirements

• High School Diploma/GED; Associate's/Technical Degree in a technical or related field preferred.
• 1-2 years of experience in a technical or computer related field or prior experience with slot machines or equivalent combination of education and experience.
• Must have the ability to respond to common inquiries or complaints from guests.
• Must have the ability to read and interpret documents, such as operating and maintenance instructions and manuals.
• Must have the ability to present information and respond to questions from employees and guests.
• Must have the ability to read, analyze, and interpret technical procedures.
• Must have the ability to write reports.
• Must have the ability to perform basic math skills.
• Must have intermediate computer knowledge (Microsoft Office).

Nice To Haves

• Associate's/Technical Degree in a technical or related field

Responsibilities

• Diagnoses and repair all technical problems associated with slot machines and related equipment.
• Performs routine maintenance on all slot machines and related equipment per manufacturer's specifications.
• Diagnoses and repairs all technical problems associated with ACSC slot system and the central control computer server system.
• Installs, removes, and modifies slot machines and related equipment as directed, including full preparation of slot machines for play.
• Generates computer reports relating to slot performance and maintenance, as required.
• Assists with guest service problems and inquiries.
• Serves in the capacity of a traveling VGT Technician or Service Technician, as needed.
• Provides professional representation at internal and external meetings and events.
• Demonstrates abilities to meet performance expectations with Communications, Initiative/Problem Solving, Guest Service/Interpersonal Relations, Work Habits and Conduct, and Responsible Gaming/Business Ethics.
• Ensures interactions with internal and external guests follow the guidelines of the customer service program
• Adheres to all Corporate and local policies, procedures, and operating guidelines.

Benefits

• wellness programs designed to support our team members' financial, physical, and mental well-being
• day-one medical coverage
• 401(k) matching
• annual performance bonus
• Paid time off is earned according to the local policy and increases with the length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Amusement, Gambling, and Recreation Industries
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees