H5020 SLOT TECHNICIAN SUPERVISOR

Inn of the Mountain Gods Resort and Casino•Mescalero, NM

4h•Onsite

About The Position

Responsible for the day-to-day operation of the entire slot machine floor and monitors the performance and conduct of all Slot Technician team members. The Slot Technician Supervisor resolves any Slot Technician Department conflicts that may arise. This role is responsible for the efficient service, maintenance and operations of all gaming machines on the gaming floor, including repairs required to operate machines effectively and all preventative maintenance needed. The position directly supervises the Slot Bench Technician and Slot Technician personnel, carrying out supervisory responsibilities in accordance with the resort's policies and applicable laws. These responsibilities include planning, assigning and directing work; rewarding and disciplining team members; addressing team member issues and resolving conflicts.

Requirements

Associate's degree (A.A.) or equivalent from a two-year college or technical school with a specialty in electronic technology or a certificate of completion from a slot technical program; or equivalent combination and experience may be substituted.
Four years related experience and/or training.
Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm.
Approaches all activities with enthusiasm and encourages enthusiasm from others.
Chooses a positive approach in all situations.
Treats others with respect in all situations.
Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork.

Nice To Haves

Supervisory experience preferred.
Mescalero Apache Tribal preference.
Bicultural experience preferred.

Responsibilities

Monitors staff performance, ensuring adherence to all casino policies and procedures and the Internal Control System.
Prepares weekly schedules for all Slot Technician Supervisors, Slot Bench Technician and Slot Technicians.
Prepares attendance reports.
Prepares schedules for gaming machine removals, installs, conversions moves and other special projects for team members as needed.
Trains and evaluates new Slot Technician team members.
Maintains good working relationships with all supervisors and team members.
Maintains constant awareness of slot machine activity.
Provides input on machine status to the Technician Manager and the Lead Slot Technician Supervisors.
Offers suggestions on floor changes that might be needed.
Assists the Lead Slot Technician Supervisors, Technician Manager and Slot Director in determining types, location, denomination and number of slot machines on the floor.
Can check out gaming machine keys and assist in the repair of malfunctioning gaming machines if needed.
Assists in the development and implementation of Slot Department policies and procedures.
Ensures all gaming machines and casino signs are in good working order.
Submits parts requisitions to Lead Slot Technician for review and processing.
Supervises temporary and permanent removal of funds from gaming machines.
Prepares all necessary documentation for machine removals, installs, conversions or moves.
Planning, assigning and directing work.
Rewarding and disciplining team members.
Addressing team member issues and resolving conflicts.
Explain and demonstrate Hospitality Behaviors and Performance Standards.
Understand where to get the information needed to complete tasks to standard.
Explain and demonstrate technical skills used to complete tasks to standard.
Explain or demonstrate the behavioral values or standards needed to complete tasks to standard.
Understand how to take ownership of problems and solve them when solutions may not be available.
Explain how to request help from others when needed to complete task or goal.
Have complete knowledge and be able to tell others of IMGR&C products and services.
Provide guests with directions or other venue information.
Act upon all comments/complaints in a prompt, professional and friendly manner.
Respond to obstacles; find new ways to reach desired end results.
Act and take charge to respond to guest or internal customer needs in absence of guidance.
Respond to change by quickly applying talent and skills in a positive way to succeed.
Support achievement of Quality Goal; “Do it right the first time.”
Act to protect and preserve property of IMGR&C.
Keep all areas, equipment and furnishings exceptionally neat, clean and in good repair.
Make suggestions to improve performance.
Meet IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills).
Approach all activities with enthusiasm and encourage enthusiasm from others.
Choose a positive approach in all situations.
Respect individuality of others; continue to communicate in order to work together.
Speak positively about guests, other team members and our business in all situations on and off property.
Treat others with respect in all situations.
Serve others.
Identify and communicate needs of guests and others.
Take quick action to serve others in a way that meets/exceeds their needs.
Identify ways to improve individual or team’s service to others.
Provide service outside job responsibilities if needed to help resort succeed.
Take ownership of guest problem(s) until it is solved.
Meet IMGR&C Appearance standards.
Professionally support IMGR&C reputation and image in all situations, on and off property.
Meet IMG&C policy for attendance.
Inform supervisor of future absence as far in advance as possible.
Work all Marketing Special Events and Concerts.
Provide information others need to succeed, in time for them to use it.
Share with next shift the information needed for them to succeed.
Listen to others without interruption; act on their feedback when possible.
Ask questions to better understand expectations of others.
Report all guest complaints and compliments to Supervisor or Manager.
Report all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards.
Put Success of team ahead of personal success.
Help other team members succeed without being asked.
Take action to resolve conflict between individuals.
Help other departments achieve success.
Report ideas to increase team success and guest satisfaction to Supervisor or Manager.
Do whatever is necessary to help department and resort success.
Contribute ideas that support progress and success at shift, team and departmental meetings.