Slot Technician II

Caesars Entertainment • Pompano Beach, FL

89d

About The Position

The position involves dealing with high-volume customer interactions while maintaining an upbeat and cheerful demeanor. The individual will be responsible for repairing and maintaining electrical and mechanical devices both on and off the Casino Floor. This includes assisting in the loading and unloading of slot machines and signs during deliveries, performing slot machine verification, audits, and tests as needed, and ensuring that all slot machines are operational during the shift. The role requires troubleshooting, installing, and operating various slot systems, maintaining the appearance and performance of machines, and circulating the casino floor to monitor machines in need of repair. The position also involves adhering to regulatory guidelines and handling customer complaints while maintaining positive guest relationships. Flexibility in scheduling is required, including the ability to work late nights, weekends, and holidays.

Requirements

• High school diploma or GED equivalent.
• Two-year Electronic Degree preferred or equivalent experience in electrical maintenance.
• Minimum of three years slot experience required.
• Basic knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware/software.
• Knowledge of gaming laws and regulations.

Nice To Haves

• Experience in customer service and personal services.
• Ability to assess customer needs and satisfaction.

Responsibilities

• Deal with high-volume customer interactions in a cheerful manner.
• Repair and maintain electrical and mechanical devices on and off the Casino Floor.
• Assist in loading and unloading slot machines and signs during deliveries.
• Perform slot machine verification, audits, and tests as needed.
• Ensure all slot machines are operational during the shift.
• Complete assigned projects and work assignments as set by Slot Management.
• Troubleshoot, install, and operate slot accounting systems and ticket systems.
• Circulate the casino floor to monitor machines in need of repair.
• Maintain proper gaming logs to comply with regulations.
• Handle routine customer complaints and incidents.
• Work a flexible schedule as required by business operations.

Benefits

• Ability to work in a fast-paced casino environment.
• Exposure to various working conditions including electricity, noise, and temperature variations.

What This Job Offers

• Industry: Accommodation
• Education Level: High school or GED