12-304 Slot Technician I
About The Position
Slot Technicians play a vital role in maintaining the reliability, integrity, and performance of the electronic gaming devices at Ute Mountain Casino Hotel. These technicians are responsible for everything from basic preventative maintenance and guest-facing floor support to advanced bench-level electronic repairs and hardware restoration. This job description represents a tiered position structure with five levels of progression: PM Slot Technician Slot Technician I Slot Technician II Slot Technician III Slot Technician IV / Bench Technician Each tier represents a growth in technical skill, scope of responsibility, and autonomy. Individuals are expected to master the responsibilities of their current tier while developing the skills required for advancement to the next. Technicians at higher tiers must be able to perform all duties of the tiers below them, setting the standard for mentorship, reliability, and technical excellence. Slot Technician I (In addition to PM Slot Tech Accountabilities) Assist with slot machine troubleshooting under supervision Perform basic software updates and peripheral replacements Support the installation, relocation, and configuration of gaming devices Document machine issues and maintenance performed Begin to learn Oasis Player Tracking and Title 31 awareness
Requirements
- Must be at least 21 years of age and able to obtain and maintain a UMUGC Support License
- Must be able and willing to work weekends, holidays, and a flexible schedule
- Must be fluent in English with strong verbal and written communication skills
- Must demonstrate a commitment to excellent guest service and collaborative teamwork
- High school diploma or GED required
- 6 months to 1 year of hands-on slot operations or technical maintenance
- Progressive knowledge of slot machine components and internal architecture
- Must be able and willing to operate a forklift, which would require attainment of a forklift certification provided by UMCH
- Ability to safely operate hand tools, diagnostic devices, and software platforms
- Understanding of compliance procedures including Title 31, MICS, and system logs
- Strong attention to detail, multitasking ability, and adherence to timelines
- Proficiency in Microsoft Office and familiarity with Oasis or similar casino systems
Nice To Haves
- On-the-job technical experience or trade coursework preferred
Responsibilities
- Assist with slot machine troubleshooting under supervision
- Perform basic software updates and peripheral replacements
- Support the installation, relocation, and configuration of gaming devices
- Document machine issues and maintenance performed
- Begin to learn Oasis Player Tracking and Title 31 awareness
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
