SLOT TECHNICIAN I

Seminole Hard Rock Hotel & Casino•Bristol, VA

69d•Onsite

About The Position

Overview The Slot Technician I is responsible for performing a wide variety of diagnoses and repairs of slot machines, with infrequent assistance; possesses extensive knowledge of both mechanical and electronic aspects of slot machine repair; provides training or assistance to lesser experienced technicians. Responsibilities ESSENTIAL FUNCTIONS: (These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position) The Slot Technician I will analyze and respond to a variety of customer service related issues. Technicians are responsible for the repair and maintenance of component level electronic circuitry in gaming devices. Responsible for the installation and removal of gaming devices. Day to day preventative maintenance; troubleshoots ticket-in ticket-out and coin machines; performs hopper tests; clears coin jams and bill validator jams. Assists in game conversions and firmware upgrades. Investigates and verifies any ticket issues. Maintains inventory of supplies needed to perform job function. Maintains and calibrates currency validators, executes machine moves, game conversions, installations, and floor upgrade of current ticket-in ticket out products. Responsible to investigate device malfunctions of various gaming devices and clears coin bill and coin jams. Performs the day to day repair and preventative maintenance of all slot machines. Performs other duties as deemed necessary by Management. Perform work regularly, predictably and in a professional manner. Responsible for cleaning and sanitizing work and public spaces. Perform work regularly and adheres to all Virginia Lottery Regulations. NON-ESSENTIAL JOB FUNCTIONS Attend seminars when needed.

Requirements

Must have high school diploma or equivalent.
Must have good communications skills.
Must have basic computer skills.
Must have electronic background or minimum two-year experience in slot operations.
Must have two (2) or more years' experience in the Gaming Industry or an equivalent customer service environment.
Must obtain and maintain all licenses / certifications per Federal, State, and Virginia Lottery.
Must successfully pass background check.
Must successfully pass drug screening.
Must be twenty-one (21) years of age.
Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours.
Pertinent federal, state, and local laws, codes, and regulations.
Team Leadership and motivational skills.
Electronics at the circuit board level.
Technical experience and training with slots.
Electronic and computer programming.
Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
Routinely go above and beyond in the accomplishment of position responsibilities to play a role in the achievement of organizational goals.
Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
Communicate clearly and concisely, both orally and in writing.
Interpret and explain policies and procedures.
This position spends time on the casino floor and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume.
Consistently communicate effectively with guests, as well as all levels of team members.
Observe and direct actions of subordinates/trainees.
Inspect and maintain areas for which responsible.
Review and comprehend all necessary documentation.
Use all machine test equipment.

Nice To Haves

Prior experience in the Gaming industry strongly preferred.

Responsibilities

Analyze and respond to a variety of customer service related issues.
Repair and maintenance of component level electronic circuitry in gaming devices.
Installation and removal of gaming devices.
Day to day preventative maintenance; troubleshoots ticket-in ticket-out and coin machines; performs hopper tests; clears coin jams and bill validator jams.
Assists in game conversions and firmware upgrades.
Investigates and verifies any ticket issues.
Maintains inventory of supplies needed to perform job function.
Maintains and calibrates currency validators, executes machine moves, game conversions, installations, and floor upgrade of current ticket-in ticket out products.
Investigate device malfunctions of various gaming devices and clears coin bill and coin jams.
Performs the day to day repair and preventative maintenance of all slot machines.
Performs other duties as deemed necessary by Management.
Perform work regularly, predictably and in a professional manner.
Responsible for cleaning and sanitizing work and public spaces.
Perform work regularly and adheres to all Virginia Lottery Regulations.
Attend seminars when needed.