Slot Tech Supervisor

Hollywood Casino Aurora • Aurora, IL

77d • $26 - $28

About The Position

At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Requirements

• Associates degree (A.A) from technical school; or two years experience in the technical field; or equivalent combination of education and experience.
• Two years of technical supervisory experience preferred.
• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
• Excellent skills in both written and oral communication.
• Proficient in Microsoft applications (Excel, Word) and have knowledge of Slot operating systems.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Responsibilities

• Provide guidance and daily supervision to staff in the department.
• Support and administer operational goals and monitor achievements of performance and profit objectives.
• Adhere to scheduling and coordinate with manager any scheduling concerns, with attention to guest satisfaction.
• Support compliance to departmental budgets.
• Enthusiastically support, actively promote, and demonstrate superior customer service in accordance with department and company standards and programs.
• Ensure customer service standards are followed by all team members and address issues as they arise.
• Monitor electronic gaming device activities for adherence to established procedures.
• Assist with service calls in accordance with established procedures.
• Notify manager if any technical issues arise that cannot be repaired and when materials need to be ordered.
• Assist with determinations regarding types of materials, supplies, or tools to be used within established guidelines.
• Assist in layouts to installations of slot machines.
• Assist in preventative maintenance of slot machines.
• Troubleshoot and repair machine malfunctions and player tracking system problems.
• Complete correspondence needed to move, convert, or install slot related equipment.
• Ensure compliance with all regulatory compliance within area of responsibility and report potential issues to management.
• Maintain strict confidentiality in all departmental and company matters.

Benefits

• Day-one medical coverage
• 401(k) matching
• Annual performance bonus
• Wellness programs designed to support financial, physical, and mental well-being
• Paid time off that increases with the length of employment

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees