Slot Tech Manager

JACK Entertainment•Cleveland, OH

About The Position

Essential Functions Serves as a dynamic and energetic leader, while fostering teamwork, employee morale, motivation and open communication. Establishes self as highly credible leader with highest levels of integrity, and always acts in the best interests of the property and the company. Acts as a role model and coach while developing employees using a consistent, approachable demeanor and clearly articulating expectations. Ensures that team members clearly understand and are held accountable for their performance expectations. Provides appropriate recognition and rewards to individuals and groups when consistent superior performance is attained. Works as a change agent and challenges the departmental processes to improve and streamline department operations, through the continuous assessment of policies and procedures, work processes and program effectiveness and value. Demonstrates excellent facilitator skills in resolving conflicts between different points of view. Demonstrates leadership skills in determining a vision, aligns and inspires the team to achieve the vision. Partners and Coordinates with other departments to ensure total guest satisfaction and efficient operations in a safe, friendly, comfortable environment, by well-trained, motivated employees. Embraces, role models and implements all elements of our customer service program including Spotlight on Success and Buzz Sessions, and tier prioritized service. Recommends and implements change to improve overall employee and guest satisfaction. Establishes and endorses the business objectives, ethics and values of JACK Entertainment in accordance with the Code of Commitment. Will serve as verifier for jackpot payout and credit owed procedures. Maintains staffing efficiency in the Slot Performance Division of the Slot Department through interviewing, selecting, hiring, training, scheduling, developing, rewarding, disciplining, and recommending promotions and terminations, as necessary. Assigns responsibilities to Slot Performance Supervisor on each shift and ensures duties are completed in accordance with company policies, procedures, and internal controls, as well as Ohio Casino Control Commission rules and regulations. Plans and coordinates special projects and makes assignments to project teams. Maintains a good working relationship with vendors in order to acquire prompt technical support and receive information of new products in a timely manner. Trains Slot Performance Supervisors and provides guidance and assistance with career development. Ensures all slot maintenance, repairs, relations, set-ups and break-downs are handled in a prompt, efficient manner. Verifies the accuracy of letters to the Ohio Casino Control Commission regarding gaming approvals prior to mailing. Maintains an accurate count of slot machines on the gaming floor and matches the units licensing information. Enforces company policies, procedures and performance standards. Ensures accurate completion of daily reports. Notifies Director of Slot Operations of pertinent issues, as needed. Maintains slot floor security by notifying department management of any suspicious activity. Maintains working knowledge of all local jurisdictional gaming laws (federal, state, and local) and attendant regulations as well as company internal controls. Maintains a working knowledge of all games in order to perform repairs and/or preventative maintenance. Develops, implements and reviews the slot product and processes. Ensures integrity and product reliability. Conducts effective analysis and reporting on slot products to maximize revenue and protect company assets. Monitors and maintains the total logistic requirements of an effective slot repair operation, always anticipating the needs of today and the future.

Requirements

Must be able to work independently.
Must be able to sit, stand or walk for long periods of time (4 hours).
Act as a role model to other employees and always leads by example.
Adhere to all regulatory, company and department policies and procedures.
Must be able to respond calmly and make rational decisions when handling employee conflicts.
Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator.
Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel.
Respond to visual and aural cues.
Must have the manual dexterity to operate a computer and other necessary office equipment.
Must be able to tolerate areas containing dust, loud noises and bright lights.
Must be able to work varied shifts, weekends and holidays as needed.
Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives.
Ability to speak distinctly and persuasively.
Strong organizational and analytical skills.
Must project professionalism and possess excellent verbal and written communication skills.
Must be able to read, write, speak, and understand English
Must be 21 years of age.
Associate's degree or equivalent from two year college or technical school; bachelor’s degree preferred; or three to five years related experience and/or training; or equivalent combination of education and experience.
Minimum of three years of slot maintenance experience, with progressive supervisory/management experience required.
Ability to obtain a Gaming Occupational License within the State of Ohio.

Nice To Haves

Electrical experience and/or degree preferred.
Project management training and experience required

Responsibilities

Serves as a dynamic and energetic leader, while fostering teamwork, employee morale, motivation and open communication.
Establishes self as highly credible leader with highest levels of integrity, and always acts in the best interests of the property and the company.
Acts as a role model and coach while developing employees using a consistent, approachable demeanor and clearly articulating expectations.
Ensures that team members clearly understand and are held accountable for their performance expectations.
Provides appropriate recognition and rewards to individuals and groups when consistent superior performance is attained.
Works as a change agent and challenges the departmental processes to improve and streamline department operations, through the continuous assessment of policies and procedures, work processes and program effectiveness and value.
Demonstrates excellent facilitator skills in resolving conflicts between different points of view.
Demonstrates leadership skills in determining a vision, aligns and inspires the team to achieve the vision.
Partners and Coordinates with other departments to ensure total guest satisfaction and efficient operations in a safe, friendly, comfortable environment, by well-trained, motivated employees.
Embraces, role models and implements all elements of our customer service program including Spotlight on Success and Buzz Sessions, and tier prioritized service.
Recommends and implements change to improve overall employee and guest satisfaction.
Establishes and endorses the business objectives, ethics and values of JACK Entertainment in accordance with the Code of Commitment.
Will serve as verifier for jackpot payout and credit owed procedures.
Maintains staffing efficiency in the Slot Performance Division of the Slot Department through interviewing, selecting, hiring, training, scheduling, developing, rewarding, disciplining, and recommending promotions and terminations, as necessary.
Assigns responsibilities to Slot Performance Supervisor on each shift and ensures duties are completed in accordance with company policies, procedures, and internal controls, as well as Ohio Casino Control Commission rules and regulations.
Plans and coordinates special projects and makes assignments to project teams.
Maintains a good working relationship with vendors in order to acquire prompt technical support and receive information of new products in a timely manner.
Trains Slot Performance Supervisors and provides guidance and assistance with career development.
Ensures all slot maintenance, repairs, relations, set-ups and break-downs are handled in a prompt, efficient manner.
Verifies the accuracy of letters to the Ohio Casino Control Commission regarding gaming approvals prior to mailing.
Maintains an accurate count of slot machines on the gaming floor and matches the units licensing information.
Enforces company policies, procedures and performance standards.
Ensures accurate completion of daily reports.
Notifies Director of Slot Operations of pertinent issues, as needed.
Maintains slot floor security by notifying department management of any suspicious activity.
Maintains working knowledge of all local jurisdictional gaming laws (federal, state, and local) and attendant regulations as well as company internal controls.
Maintains a working knowledge of all games in order to perform repairs and/or preventative maintenance.
Develops, implements and reviews the slot product and processes.
Ensures integrity and product reliability.
Conducts effective analysis and reporting on slot products to maximize revenue and protect company assets.
Monitors and maintains the total logistic requirements of an effective slot repair operation, always anticipating the needs of today and the future.