Slot Tech III

Pechanga Resort & Casino • Temecula, CA

399d

About The Position

The Slot Technician III is responsible for the advanced repair and maintenance of electronic gaming machines (EGMs) at Pechanga Resort & Casino. This role requires strict compliance with all standard operating procedures and gaming regulations, as well as the ability to provide exceptional service to guests and team members. The technician must demonstrate proficiency in troubleshooting and repairing EGMs, while also assisting in the setup and maintenance of gaming devices.

Requirements

• High School diploma or GED is required.
• At least six months as a Slot Tech I or II at PRC plus two years of Slot Technical or equivalent technical, electronic, or computer experience is required.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of guests or Team Members of the organization.
• Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's.
• Ability to apply common sense understanding to carry out simple one- or two-step instructions.

Nice To Haves

• Basic understanding and skills in computer spreadsheets and word processing.
• Ability to perform RAM clears on all slot machines.
• Understanding and recognition of problems with automated slot systems.

Responsibilities

• Provide exceptional experiences to PRC Team Members, visitors, and guests through prompt, courteous, and efficient service.
• Demonstrate excellent verbal and written communication skills.
• Handle floor repairs and proper preventative maintenance of all EGMs, including cleaning and overhauls in accordance with gaming regulations.
• Perform initial setup and overview of all EGMs and system options and settings.
• Manage and troubleshoot basic network and computer systems.
• Use technical verification hardware for progressive controllers, system hardware/software, and all approved regulated gaming devices.
• Assist Management in the breakdown, relocation, and setups of EGMs and gaming bases.
• Ensure EGM integrity when system, progressive, mechanical, and/or electronic errors are reported.
• Bring disputes and unusual guest activity to the attention of the Slot Technical Supervisor or above.
• Possess advanced knowledge of moving mechanical parts, EGMs, electronics, and electrical functions.
• Demonstrate proficiency in the use of test metering devices and EGM test and troubleshooting equipment.
• Assist in instructing gaming technicians on the technical aspects of gaming device repair.
• Perform maintenance and repair functions to electrical/electronic faults on EGMs and system hardware up to the component level.
• Research and diagnose EGM malfunctions.
• Maintain current knowledge of local jurisdiction gaming laws and attendant regulations.

Benefits

• Competitive salary based on experience and qualifications.
• Opportunities for professional development and training.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Accommodation
• Education Level: High school or GED