H2020 SLOT SUPERVISOR IMG

Inn Of The Mountain Gods Resort And Casino•Mescalero, NM

3d•Onsite

About The Position

Responsible for the day-to-day operation and conduct of entire slot machine floor for an assigned shift and monitors the performance of Slot Floor Attendants working during the assigned shift. The Slot Shift Supervisor resolves Slot Machine Department conflicts that may arise on their shift. Ensures all customers are attended to promptly and courteously by all slot department team members.

Requirements

Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Treats others with respect in all situations. Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork.
High school diploma or general education diploma (GED) or six months to one year related experience and/or training; or equivalentbination of education and experience may be substituted.
Must have excellentputer skills working with Microsoft Word and Excel and Power Point and ability to make efficient use of Microsoft Outlook and Internet Explorer.
Must possess stronganizational skills and excellent oral/writtenmunication skills.

Nice To Haves

Supervisory experience preferred.
Mescalero Apache Tribal preference; bicultural experience preferred.

Responsibilities

Prepare andpletes attendance reports;
Monitors staff performance, ensuring adnce to all casino policies and procedures and the Internal Control System;
Prepares weekly schedules for Slot Floor Attendants, assigning them specific work areas on the slot floor;
Trains and evaluates all Slot Department Floor attendants;
Maintains constant awareness of floor activity, protects the Slot Department bankroll, the playing public, and casino integrity;
Acts as a host, explaining slot machine details to team members and customers as necessary;
Maintains an imprested bank to make change for quests on casino floor;
Assists in the development and implementation of Slot Department policies and procedures;
Assures properpletion of currency transaction reporting paperwork, as required by federal regulation (Title 31) for the Slot Department;
Settles customer disputes on the slot floor area or refers them to the Lead Supervisor or Slot Manager;
Supervises temporary and permanent removal of funds from slot machines;
Performs, supervises, or verifies slot machine transactions when necessary;
s technical problems to Slot Technicians so they can be repaired quickly;
Ads to all regulatory, resort, departmental, casino policies and procedures, and to the casino Internal Control Structure;
Other duties may be assigned;
Must be able to obtain and maintain a gaming license.