Slot Supervisor

TWENTY-NINE PALMS BAND OF MISSION INDIANS•Twentynine Palms, CA

1d•$17 - $17

About The Position

This position is responsible for assisting in the day-to-day operations of the Slot Department to ensure all customers are given the proper customer service, sets the tone for the shift, trains department staff, ensures conformance of all slot machines and equipment to established standards. In addition, we strive to deliver our Five Star Experience to Guests and fellow Team Members. This includes being committed to our Service Promise: We are the Twenty-Nine Palms Band of Mission Indians Team, where your experience is our top priority. Every person and detail matters.

Requirements

High School Degree (or GED)
Two (2) years (or equivalent) supervisory experience.
Must pass periodic random drug screens.
Must be able to pass background suitability investigation.
Must obtain a Tribal Gaming License.
Must obtain all other applicable certifications and licenses.
Must provide proof of eligibility to work in the United States within 72 hours of employment.

Responsibilities

Provide outstanding customer service to guests and all other employees by exceeding our mission statement.
Lead by example and carry out our Five Star Experience to Guests and all Team Members by fulfilling our Mission Statement, Service Promise and following department service standards. This entails consistency performing our service expectations of: Welcoming, Proactive, Seamless, Personalized and Valued.
Continually coach and support Team Members to ensure they have the skills, tools and resources to successfully complete their jobs, including the delivering of the Five Star Experience expectations.
Perform head counts.
Monitor all progressive jackpots. (MICS (k) in house progressive gaming machine standards).
Refill paper in machines.
Ensure all employees are adhering to all Casino and department policies.
Perform over rides through the system when needed. (MICS (d) jackpot payout standards and (n) cash out tickets).
Perform the jackpot, and head count reports.
Plan, organize and execute daily functions to maintain each individual shift based on amount of volume.
Discipline employees when needed through the Spotlight 29 guidelines.
Perform evaluations to ensure employees are on the same mission as the department.
Communicate problems and concerns to other Casino employees by chain of command.
Create requisition for equipment, materials and supplies.
Monitor and ensure that all employees are using the radios properly.
Assume administrative responsibilities as assigned by the Slot Shift Supervisor.
Conduct yearly performance evaluations for subordinate personnel.
Must have knowledge of Casino Marketing concepts and procedures to ensure the highest level of service.
Must understand and be able to apply and explain the Gaming Rules of Spotlight 29 Casino.
Excellent communication skills coupled with a high degree of stress tolerance during normal and peak periods.
Ensure compliance with all Minimum Internal Control Standards (MICS) as well as all Tribal Internal Control Standards (TICS).
Present a positive image of the Tribal organization to its guests and vendors and to assist them as required.
Must follow all safety policies and procedures and attend all scheduled safety meetings and training as a condition of employment.
Perform any other duties that may be assigned from time to time.
Able to make difficult decision in a fair and honest manner.
Strong verbal and written communication skills.
Perform any other duties that may be assigned from time to time.
Supervise directly and indirectly all employees of the Slots Department. Adhere to the Tribal organization’s policies, procedures and applicable laws.
Responsible for the overall direction, coordination, and evaluation of this unit.
Carry out supervisory responsibilities which include but are not limited to: interviewing and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.