Slot Supervisor (FT)

Caesars Entertainment • Westlake, LA

72d

About The Position

The position involves supervising Slot employees to ensure the delivery of exceptional service to guests. The role requires managing the day-to-day operations of Slot service during assigned shifts, ensuring cleanliness and compliance with company and regulatory standards. The supervisor will also be responsible for staffing, training, performance reviews, and maintaining security of games and money. Building rapport with customers and handling disputes is essential, along with making recommendations for departmental improvements.

Requirements

• High school diploma required.
• One-year casino experience required, preferably in Slot operation.
• Must possess strong supervisory and leadership skills.
• Previous guest contact experience required.
• Must possess a thorough understanding of slot floor operations.
• Must have strong knowledge of the various internal written and verbal codes/abbreviations.
• Must project professionalism and possess excellent verbal and written communication skills.
• Knowledge of casino rules, regulations and procedures pertinent to Slot operations is required.
• Must possess basic math skills.
• Must be able to read, write, speak and understand English.

Responsibilities

• Delivers FOCUS through the supervision of Slot employees to ensure the delivery of 'great time, every time' to all guests.
• Manages the day-to-day operation of Slot service on assigned shift.
• Monitors appearance of all facilities and service areas and follows-up to ensure cleanliness standards are at the highest level.
• Responsible for monitoring staffing levels, bank/floor assignments daily and weekly schedules to include breaks.
• Monitors compliance with all established company, departmental and regulatory agency rules and regulations; provides training feedback, and disciplinary action regarding these rules and regulations.
• Provides each employee with clear directives needed to meet departmental standards and achieve departmental and company goals.
• Exhibits sound decision-making qualities, motivates personnel and exhibits effective supervisory skills.
• Possesses a thorough working knowledge of the various types of slot machines, their functions, malfunctions and layout schedules.
• Maintains security of all games, money, and employees.
• Takes advantage of opportunity to build long term relationships with customers.
• Routinely strives to build and maintain rapport with Slot players and handles customer disputes, making every effort to achieve customer satisfaction.
• Ensures that all performance reviews, disciplinary notices, and superior job performance notices are complete, on time and accurate.
• Make recommendations to the Slot Shift Manager and/or the Director of Slot Operations to improve the efficiency of the department and build business.
• Builds a rapport and coordinates daily functions with support service departments.
• Spends the majority of time interviewing, training, and selecting employees.
• Conducts Performance Reviews.
• Makes or recommends wage increases.
• Makes or recommends promotions.
• Provides for safety and security.
• Handles employees' complaints or grievances.
• Recommends disciplinary action or disciplines employees.
• Plans work.
• Supervises and monitors work.
• Monitors legal compliance with federal, state, and gaming laws.

What This Job Offers

• Job Type: Full-time
• Industry: Accommodation
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees