Slot Shift Supervisor

Santa Clara Development Corporation • Española, NM

72d

About The Position

The position is responsible for handling Slots Department employee and guest requirements, ensuring that slot machines are monitored continuously for full capacity operation. The role involves regular evaluations of Slot Services Specialists and addressing any unsatisfactory results or conditions in collaboration with the Slot Operations Manager. The individual will respond to guest requests, complaints, or inquiries in a courteous and prompt manner, promoting departmental and property-wide promotions. Additionally, the position includes handling guest change requirements, verifying necessary authorizations for jackpots and hand pays, and ensuring timely completion of ticket fills and minor machine maintenance to keep machines operational. The role also involves maintaining Slot Floor Security, assisting other Slot personnel, and facilitating information flow through regular departmental meetings and trainings. Consistent attendance and maintaining cleanliness in all areas are also key responsibilities.

Requirements

• High School diploma or equivalency degree required
• 1 year of Slot Floor experience

Responsibilities

• Regularly reviews and evaluates Slot Services Specialists
• Reviews unsatisfactory results or conditions with Slot Operations Manager to take appropriate steps in resolving issues
• Responds to all Guest requests, complaints or inquiries courteously and promptly
• Promotes Departmental and property-wide promotions with all Guests
• Handles guest change requirements
• Verifies necessary authorization for jackpots & hand pays when necessary
• Ensures that ticket fills and minor machine maintenance are completed in a timely manner to keep machines in constant operation
• Is notified by Slot Service Specialists of Customer needs and requests
• Assists in maintaining Slot Floor Security by notifying Security Shift Manager/Supervisor of any suspicious activity
• Maintains a working knowledge of facilities, as well as special events and marketing promotions in order to advise customers of same, whenever possible
• Assists other Slot persons as needed
• Facilitates the flow of information, by attending regularly scheduled Departmental meetings and trainings
• Responsible for maintaining a consistent, regular attendance record
• Handles Guest & Employee disputes
• Responsible for ensuring Casino Beverage Stations are properly maintained
• Keep all areas clean & sanitized as directed
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED