Slot Services Supervisor - Philadelphia

Live! Casino and Hotel Philadelphia • Philadelphia, PA

114d

About The Position

The Guest Service Supervisor is responsible for the successful operation of the shift and assuring that guests have a favorable gaming experience. Ensures Guest Service Representatives are properly scheduled and meeting the needs of guests while following policy, procedures and protocol.

Requirements

• Two (2) to five (5) years of experience within the slot department or gaming areas of a casino.
• 1 – 3 years of experience as a Lead.
• A four (4)-year degree in related fields or equivalent work experience.
• Must be able to obtain and maintain a valid gaming license as determined by the Pennsylvania Gaming Control Board.

Responsibilities

• Supervises and leads Guest Services Representatives and team members on assigned shift.
• Ensure the guest experience is flawless on the slot floor and Live! Rewards desk while proactively communicating and coordinating with all departments to solve service, technical and operational problems.
• Assists with the set up and execution of contests and promotions, while taking ownership for the success of the marketing event.
• Assists Guest Services team members as needed with the payment of slot machine jackpots and machine malfunctions.
• Responds to guest issues, concerns and complaints in a courteous manner consistent with guest service standards.
• Writes and submits shift and other reports required to document shift activity.
• Ensures cross shift communication is consistent and accurate.
• Complies with all internal controls and procedures related to departmental operations.
• Ensures compliance with regulatory controls both internal and external including but not limited to state and federal laws and the State Gaming regulations.
• Trains and manages staff in accordance with organizational and approved departmental standards, policies and programs.
• Ability to extend complementary services in accordance with the approved comp matrix.
• Supervises staffing and scheduling levels on the slot floor as well as Live! Rewards to ensure a positive gaming experience for guests to Live! Casino & Hotel.
• Review slot activities and promotional status with Slot Manager.
• Performs other duties as assigned.

Benefits

• Comprehensive health coverage for full-time and part-time Team Members and their eligible dependents.
• Generous retirement savings options are available.
• Free uniforms.
• Free parking.
• Discounted meals.
• Service and Attendance bonuses.
• Tuition reimbursement.
• Discounts on hotels, theme parks, travel, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree