Slot Service Supervisor

Turning Stone Enterprises • Verona, NY

85d • $47,476 - $60,531

About The Position

As our Slot Service Supervisor, you'll be a vital part of our energetic Gaming team, dedicated to creating experiences that keep our guests coming back for more! Your role as a Floor Supervisor/Box Person is crucial: overseeing Slot Service Representatives to ensure all job duties are carried out in alignment with departmental policies, procedures, and goals. You're not just ensuring smooth operations; you're crafting moments of excitement and delight for every guest who walks through our doors. You'll turn every visit into an unforgettable adventure with your enthusiasm and leadership skills.

Requirements

• A High School Diploma or Equivalent is required.
• 1 year of previous experience working in Slot operations or player knowledge is required.
• Previous supervisory experience is preferred.
• Demonstrate excellent interpersonal and guest service skills; the position requires constant interaction with guests and employees.
• To possess mathematical ability.
• Must have cash-handling experience.

Responsibilities

• Effectively supervise Slot Service Representatives; ensure all activities and distinguishing job duties are performed according to Turning Stone Resort and Casino departmental policies, procedures, and goals.
• Dedicate time regularly to observe, train, and recognize staff performance and establish clear accountability.
• Manage all aspects of slot operations on assigned shift.
• Enthusiastically support the organization's mission and values and constantly set a positive example in achieving service and performance standards.
• Provide coaching and performance support to other supervisors and slot employees, demonstrating the established standards for leadership success.
• Demonstrate outstanding 'First with Our Guests' service skills and assist guests with questions while consistently tracking guest complaints as well as monitoring frequency of guest plays.
• Account for and distribute reports while making accurate inquiries within logs for guest disputes, big wins, call-ins, and hours worked.
• Demonstrates a thorough knowledge of and follows appropriate tax guidelines.
• Consistently monitor business flow to ensure efficient scheduling of employees.
• Maintain working knowledge of slot machine functions/controls and software updates.
• Maintain communication with all work areas to ensure efficiency and performance standards.
• Assist with wins up to $10,000. Accurately verifies wins, pays guests out, and prepares W2G's.
• Account for and verify all money at the beginning and end of a shift to provide accurate banks.
• Ensures keys are properly signed in and out, as well as radios.
• Maintain professional rapport and confidentiality in communicating with other departments as required by procedure.

Benefits

• Paid weekly
• Variety of schedules
• Paid time off
• Tuition assistance
• Career-building professional development
• Discounts from dining to fuel to concerts
• Team Member appreciation events
• Quality healthcare and dental benefits
• A robust 401k retirement plan
• Dealer School
• Finance Scholarship Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED