Slot Player Development Director

Fontainebleau Las Vegas•Las Vegas, NV

27d•$125,000 - $140,000

About The Position

The Director of Player Development - Slots is a key role responsible for managing and implementing strategies to attract, engage, and retain high-value players. This position plays a crucial role in driving revenue growth by building strong relationships with players, providing exceptional guest service, and creating personalized experiences to enhance their overall gaming and entertainment experience. While not exclusively required to only take care of slot players, most of this individual’s time is focused on slot marketing initiatives.

Requirements

Must be at least 21 years of age.
Bachelor's degree in Marketing, Hospitality, Business Administration, or a related field and/or equivalent work experience
Six (6) years of experience in player development, customer relationship management, or a similar role within the casino or hospitality industry
In-depth knowledge of casino marketing strategies and player segmentation
Strong understanding of player behavior and preferences
Excellent interpersonal and communication skills
Ability to provide leadership and direction contributing to the success of the organization through engaging, developing, and mentoring individuals and teams
Proven ability to build and maintain relationships with high-value players
Analytical mindset with the ability to use data to drive decision-making
Strong leadership and team management skills
Proficient in using customer relationship management (CRM) software and other relevant marketing tools
Flexibility to work evenings, weekends, and holidays as required by the industry
Experience in developing and implementing player development strategies
Must have excellent communication skills, planning skills, judgment, high moral integrity, and a strong work ethic
Must conduct oneself in accordance with all Nevada Gaming Commission Regulations and Player Development departmental policies and procedures
Excellent relationship-building and customer service skills
Ability to clearly present information through the spoken or written word; speak with customers or employees, listen effectively
Ability to demonstrate a high level of service delivery; to do what is necessary to ensure customer satisfaction, deal with service shortfalls, and prioritize customer or client needs
Ability to be tactful and polite, maintain confidences, and foster an ethical work environment; handle all situations with sincerity
Must present a professional image of excitement, enthusiasm, and outgoing personality, while being able to project a professional image
Ability to deliver a service level that creates an atmosphere that makes our Guests want to return, giving each Guest a positive, memorable entertainment experience
Strong financial management skills, including experience with budgeting, forecasting, and financial analysis
Must be computer literate and proficient with MS Office, Word, Excel, and Outlook and ability to learn additional software as needed
Must be willing and able to work a flexible schedule to include holidays, nights, and weekends
Ability to work in a fast-paced, busy, and somewhat stressful environment
Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to read and communicate verbally in English.
Written communication skills in English may also be required.
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.

Nice To Haves

Cross-cultural experience preferred
Fluency in languages other than English is a plus

Responsibilities

Execute player development strategies aligned with the overall marketing and business objectives
Identify target market segments and implement customized programs to attract and retain high-value players
Utilize customer data, analytics, and industry trends to drive decision-making and optimize player development initiatives
Build and maintain strong relationships with existing and potential high-value players
Personally interact with players to understand their preferences, needs, and expectations
Foster long-term loyalty by providing exceptional guest service and resolving player issues or concerns promptly
Leverage the VIP program to reward and recognize loyal players
Collaborate with various departments, such as hospitality, food and beverage, and entertainment, to enhance the overall player experience
Participate in special events, tournaments, and entertainment experiences to attract and engage players
Collaborate with the marketing team to implement compelling promotions and campaigns targeting high-value players
Monitor, analyze, and report on player development initiatives, including player acquisition, retention, and revenue metrics
Utilize data and insights to identify areas for improvement and make data-driven recommendations to optimize player development strategies
Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary