Slot Performance Manager

Ponca Gaming • Carter Lake, IA

75d

About The Position

The Slot Performance Manager is responsible for the maintenance, repair, installation, and performance of all slot machines and related gaming equipment. As head of the slot technician team, the manager will ensure regulatory, safety, and operational standards are met while maximizing the efficiency and profitability of the floor through analysis and strategic planning.

Requirements

• Extensive knowledge of slot machine technology, electronics, and gaming systems.
• Strong understanding of gaming regulations and compliance requirements.
• Excellent guest service and interpersonal skills.
• Ability to interact and communicate effectively in both group and individual settings, and to collaborate with all levels of the organization on projects and daily needs.
• Must be fully competent in the use of a computer including Microsoft Office Suite and have experience with industry-related software.
• Ability to read, analyze, and act upon complex documents and reports.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals, and work with mathematical concepts such as probability and statistical inference.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret a variety of technical instructions.
• Experience supervising or managing a slot technician team preferred.
• Must be able to maintain appropriate Gaming License.
• Must be able to read, write, speak, and understand English.
• Must have and maintain a valid driver's license with a safe driving record.

Responsibilities

• Oversee the team of slot technicians responsible for installation, placement, configuration, testing, and preventive maintenance of slot machines and gaming devices.
• Ensure all slot machine operations comply with local, state, and federal gaming regulations.
• Maintain accurate documentation for audits, inspections, and regulatory reporting.
• Enforce strict adherence to SOPs and safety protocols.
• Coordinate with vendors and team to procure slot product, parts, upgrades, and field support.
• Effectively schedule to meet business demands and manage labor costs. Approve weekly time and attendance.
• Lead the team of slot technicians by example, role modeling our Values and support of our Mission.
• Support department goals and create actionable steps to work toward attaining these.
• Interview, select, and train new slot technicians.
• Develop slot technicians utilizing established training programs ensuring proficiency at each level through continuous skill building and assessment.
• Maintain accurate and timely performance management documentation including both corrective and positive feedback for technicians on all shifts.
• Ensure all department procedures are met during daily operations.
• Maintain accurate revenue and expense records and ensure department meets monthly budget. Conduct monthly P&L reviews for the department.
• Maintain a high level of confidentiality and professionalism.
• Step in as a working Manager whenever staffing levels or business demands require.
• Work during the required core schedule and be flexible to change shifts as needed. This includes nights, weekends, and holidays. Works physically onsite to manage business and interact personally with team members, vendors and guests. Must live within 30 minutes of property.

What This Job Offers