Slot Operations Supervisor

Caesars Entertainment • Danville, VA

107d

About The Position

The position serves as a dynamic and energetic leader, fostering teamwork, employee morale, motivation, and open communication. The leader establishes credibility with integrity and acts in the best interests of the property and the company. They act as a role model and coach, developing employees with a consistent demeanor and clear expectations. The role involves ensuring team members understand and are accountable for their performance, providing recognition for superior performance, and working as a change agent to improve departmental processes. The leader demonstrates excellent facilitation skills in conflict resolution and aligns the team to achieve a shared vision. They partner with other departments to ensure guest satisfaction and efficient operations, embracing customer service programs and implementing changes to enhance employee and guest satisfaction. The position also involves ensuring compliance with company policies and gaming regulations, managing guest complaints, and analyzing data to optimize slot machine performance and revenue.

Requirements

• Must be 21 years of age or older upon employment.
• College degree preferred.
• Five years of progressively more challenging leadership roles in casino operations.
• Ability to understand and analyze Budget & P&L statements.
• Proven time management and critical thinking skills.
• Excellent guest and employee relations skills.
• Thorough knowledge of internal controls and Virginia Lottery Gaming Laws.
• Ability to work in a smoke-filled environment.
• Must be able to obtain and maintain the appropriate license through the Virginia Lottery.

Responsibilities

• Foster teamwork, employee morale, motivation, and open communication.
• Establish credibility as a leader with integrity.
• Act as a role model and coach for employees.
• Ensure team members understand and are accountable for performance expectations.
• Provide recognition and rewards for superior performance.
• Challenge departmental processes to improve operations.
• Demonstrate conflict resolution skills.
• Align and inspire the team to achieve a vision.
• Coordinate with other departments for guest satisfaction.
• Implement customer service programs.
• Ensure compliance with company policies and gaming regulations.
• Handle guest complaints and inquiries.
• Analyze data to make strategic recommendations for slot performance.
• Maintain appropriate staffing levels and assist in the hiring process.
• Ensure regulatory compliance and monitor internal controls.

Benefits

• Competitive salary
• Health insurance
• Retirement plans
• Employee discounts
• Career development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Accommodation
• Education Level: Bachelor's degree