Slot Mechanic 1

Grand Sierra Resort and Casino•Reno, NV

42d•Onsite

About The Position

ESSENTIAL DUTIES AND RESPONSIBILITIES Ability to act independently while drawing conclusions from written and computer generated materials. Operate personal computer (to access & input information using SDS, MS Excel, MS Word, et al) to perform job functions and assist guests. Provide clear direction, instruction and guidance to guests. Must be able to listen and respond to guest inquiries in a positive and professional manner. Collect information and solve customer concerns promptly and efficiently. Read, write, speak, and understand the English language in order to complete reports or correspondence, and to communicate complex explanations and instructions to guests, supervisors, and co-workers. Comprehend and follow written and/or verbal instructions from management. Must possess sufficient mathematical skills needed to perform job functions. Use all required equipment to perform job duties, including soldering irons, power tools, electronics testing equipment, and various hand tools. Must possess own hand tools. Listen and respond to guest inquiries using a positive, clear speaking voice. Answer questions and offer assistance to provide guest satisfaction. Relay accurate information to guests regarding hours of operation, Hotel services, directions to local attractions or function rooms, car rentals, airline shuttle service, etc. Repair slot machines and component parts as needed or as directed by management. Replace component parts as warranted to optimize guest impact. Perform preventive maintenance tasks as time allows or as instructed by management. Maintain the appearance and performance of slot machines and other devices as instructed for the purpose of improving guest impact and reducing down time for machines. Observe higher level mechanics, as time allows, for the purpose of learning new techniques in slot repair and improving job related skills and knowledge. Circulate casino floor, watching for machines in need of repair or guests needing assistance. Check machine problem logs for any items in need of repair Other duties as assigned.

Requirements

Any combination of education, training, or experience that provides the required knowledge, skills, and abilities.
Minimum of two years' experience required in a slot maintenance or similar field.
Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.
Excellent verbal, written, and oral communication skills.
Detail oriented.
Self-starter with great organizational skills.
People smarts and strong interpersonal skills.
Proactive and works well under pressure in a fast paced environment.
High degree of accuracy
Must speak, read, write and understand English.

Responsibilities

Act independently while drawing conclusions from written and computer generated materials.
Operate personal computer (to access & input information using SDS, MS Excel, MS Word, et al) to perform job functions and assist guests.
Provide clear direction, instruction and guidance to guests.
Collect information and solve customer concerns promptly and efficiently.
Read, write, speak, and understand the English language in order to complete reports or correspondence, and to communicate complex explanations and instructions to guests, supervisors, and co-workers.
Comprehend and follow written and/or verbal instructions from management.
Possess sufficient mathematical skills needed to perform job functions.
Use all required equipment to perform job duties, including soldering irons, power tools, electronics testing equipment, and various hand tools.
Possess own hand tools.
Listen and respond to guest inquiries using a positive, clear speaking voice.
Repair slot machines and component parts as needed or as directed by management.
Perform preventive maintenance tasks as time allows or as instructed by management.
Observe higher level mechanics, as time allows, for the purpose of learning new techniques in slot repair and improving job related skills and knowledge.
Circulate casino floor, watching for machines in need of repair or guests needing assistance.
Check machine problem logs for any items in need of repair
Other duties as assigned.