Slot Lead Technician

Angel Of The Winds Casino Resort • WA

98d • $29

About The Position

At Angel of the Winds, the World’s Friendliest Casino Resort, we require all employees to provide exceptional guest service with a positive and outgoing attitude. We value all guests and team members through our guiding values; Welcoming, Engaged, Accountable, Customer Experience, and Team. We have a commitment to understand, define, and deliver what our guests want and represent our company by being professional and courteous to all.

Requirements

• Must be guest service oriented and have excellent verbal and written communication skills with the ability to multi-task and work independently.
• Ability to work in a challenging environment dealing with sensitive issues and maintain confidentiality with strong attention to detail and excellent problem solving, organizational, and time management skills.
• Ability to maintain professional, courteous, and effective working relationships with all levels of the organization and outside business contacts.
• At least three years of experience in slot machine functionality and basic electronic/mechanical background required.
• Experience in supervising staff and managing projects preferred.
• Advanced experience with LnW SDS, MEI and STM preferred.
• Experience in Windows, MS Office Programs (Word, PowerPoint, Excel), and experience with database systems.
• Ability to prepare reports, correspondence, charts, forms and other information and instructions.

Responsibilities

• Responsible for the direct supervision of technical staff.
• Assists the Manager in providing effective performance feedback through employee recognition, rewards, and disciplinary action.
• Helps lead employees to meet the organization's expectations for productivity, quality, and goal accomplishments.
• Provides input on how policies and procedures may be streamlined to enhance efficiency and performance.
• Manage the preparation and maintenance of reports necessary to carry out the functions of the slot department.
• Prepares periodic reports for management, as necessary or requested, to track strategic goal accomplishments.
• Above normal understanding of PC hardware/software in order to troubleshoot and repair faulty gaming related equipment.
• Hands-on experience implementing slot floor game upgrades & slot relocations.
• Responsible for slot database (SDS) accuracy and maintenance.
• Responsible for supervising the installation of Class II and Class III systems including servers, switches, player terminals, player stations etc.
• Ability to work alone and in a team environment.
• Safely and effectively operate basic shop tools.
• Has a basic understanding of the parts ordering and inventory systems.
• Maintain proper documentation on department training, shift, repair and PM logs.
• Consistently use machine entry reports to identify and/or prevent future equipment problems.
• Helps maintain cleanliness of workshop, project areas and overall gaming floor.
• Responsible for slot project area safety barriers are in place and safety guidelines adhered to.
• Plans, coordinates and implements projects under the supervision of the Slot Manager.
• Documents, measures, and provides post project summaries.
• Posts a weekly gaming and project summary report.
• Work nights, weekends and holidays as required.
• Performs other duties as assigned.

Benefits

• Starting Wage: $29.85/hr

What This Job Offers