Slot Guest Service Representative - Excalibur

MGM Resorts International • Cary, NC

88d • $17

About The Position

As a Slot Guest Services Representative, you are an essential part of guest experience. Your commitment to assisting with property and slot-related questions, machine payouts, and enrollment in the MGM Rewards Program will set the stage for the memories guests can carry with them well past their stay with us. In this role you are responsible for completing required regulatory and federal tax documentation and verifying guest age using government-issued identification, completing all duties in accordance with gaming regulations and property policies and procedures.

Requirements

• Must be a minimum of 21 years of age.
• High School Diploma, or GED.

Responsibilities

• Create a welcoming environment by greeting all guests and maintaining a clean, presentable slot area.
• Assist with slot machine and general property inquiries and deliver personalized guest experiences.
• Circulate through assigned sections and respond promptly to slot machine lights.
• Perform minor repairs such as clearing bill jams, resolving printer or bill acceptor tilts, and replacing ticket paper.
• Pay slot machine jackpots and complete the required paperwork neatly and accurately, including IRS W2G/1042-S forms.
• Enroll guests into the MGM Resorts International Rewards Program following established guidelines.
• Stay informed of the various types of slot machines on the casino floor to assist guests.
• Maintain awareness of company and departmental news and events to effectively answer guests’ questions.
• Monitor for underage gambling and report any individuals under 21 to a supervisor or Security.
• Comply with departmental and company policies and procedures including Title 31.

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally.
• Access to company hotel, food and beverage, retail, and entertainment discounts.
• Free meals in our employee dining room.
• Free parking on and off shift.
• Health & Income Protection benefits (for eligible employees).
• Professional and personal development through programs and networking opportunities.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees