Slot Floorperson

Boyd Gaming Corporation•Kenner, LA

66d

About The Position

We are seeking an experienced Slot Floor Person to join our dynamic gaming operations team in Kenner, United States. In this role, you will be responsible for delivering exceptional customer service while ensuring smooth slot machine operations and maintaining compliance with gaming regulations.

Requirements

Must be 21 years of age or older
Superior customer service and communication skills
Proven experience in money handling and basic math skills
Ability to obtain and maintain required gaming licenses and certifications
Proficiency in operating slot machines and related gaming equipment
Experience with computer systems, radio communication, and adding machines
Physical ability to stand for extended periods and lift up to 50 pounds
Flexibility to work varying shifts, including nights, weekends, and holidays
Strong problem-solving and conflict resolution skills
Detail-oriented with excellent organizational abilities
Minimum 2 months of gaming industry experience or related customer service experience
Ability to work effectively in a fast-paced, high-volume environment
Knowledge of gaming compliance regulations and procedures

Responsibilities

Verify and process slot machine jackpots according to established procedures
Provide superior customer service and maintain positive interactions with guests
Promote and explain Players Club card program benefits to customers
Handle financial transactions accurately and maintain proper money flow during shifts
Monitor gaming floor for customer needs and maintain cleanliness standards
Assist in training new team members as needed
Respond promptly to customer inquiries and resolve issues efficiently
Ensure compliance with all gaming regulations and internal procedures
Communicate service issues to appropriate personnel
Maintain awareness of suspicious activities and report security concerns