Slot Floor Technician-GRAVEYARD

Chinook Winds Casino Resort • OR

106d

About The Position

Responsible for providing exemplary guest service by performing general maintenance & minor repairs of slot machines on the gaming floor. In absence of Slot Technician Supervisor, will report directly to Slot Supervisor while on shift. Perform preventative maintenance & minor repair of slot machines and related equipment on the gaming floor. Update machine maintenance records. Assist with slot machine installs, moves, conversions, connecting and disconnecting of all associated slot equipment. Provide assistance to Drop Team for drop related issues. Perform bill tests and other tests on machines as necessary. Repair Bill Validator and printers using test equipment in the tech shop. Repair bill jams with assistance from Security with checking out cash box access keys. Perform emergency cash canister exchanges with assistance from Security and Cage department. Provide assistance to customers with machine malfunctions and disputes. Provide assistance with jackpot payouts. Must safeguard entrusted monies, keys, and properties. Attend all Slot Department meetings and/or training sessions; pertinent training seminars and conferences as required. Maintain general appearance and safety of work area on the casino floor and in the Slot Tech Shop. Provides input or recommendations for improvements and changes in processes or services. Inform Slot Manager and Slot Shift Supervisor of any pertinent information. Maintains general knowledge and provides information to guests of Chinook Winds Casino Resort events, programs, and services. Responsible for performing all duties in compliance with all Chinook Winds Policies and Procedures and customer service standards. Adheres to the confidentiality policy of Chinook Winds. All other duties as assigned.

Requirements

• Must be 21 years or older.
• High school diploma or GED.
• One year of experience as a Key Person or 1-year experience working in an electronics or mechanical field.
• Microsoft Office beginner level including Word, Excel, and Outlook.
• Siletz Tribal Gaming License.

Responsibilities

• Perform preventative maintenance & minor repair of slot machines and related equipment on the gaming floor.
• Update machine maintenance records.
• Assist with slot machine installs, moves, conversions, connecting and disconnecting of all associated slot equipment.
• Provide assistance to Drop Team for drop related issues.
• Perform bill tests and other tests on machines as necessary.
• Repair Bill Validator and printers using test equipment in the tech shop.
• Repair bill jams with assistance from Security with checking out cash box access keys.
• Perform emergency cash canister exchanges with assistance from Security and Cage department.
• Provide assistance to customers with machine malfunctions and disputes.
• Provide assistance with jackpot payouts.
• Safeguard entrusted monies, keys, and properties.
• Attend all Slot Department meetings and/or training sessions; pertinent training seminars and conferences as required.
• Maintain general appearance and safety of work area on the casino floor and in the Slot Tech Shop.
• Provide input or recommendations for improvements and changes in processes or services.
• Inform Slot Manager and Slot Shift Supervisor of any pertinent information.
• Maintain general knowledge and provide information to guests of Chinook Winds Casino Resort events, programs, and services.
• Perform all duties in compliance with all Chinook Winds Policies and Procedures and customer service standards.
• Adhere to the confidentiality policy of Chinook Winds.

What This Job Offers

• Education Level: High school or GED