Slot Floor Person

Four Winds Casinos Career Site•South Bend, IN

3d•Onsite

About The Position

SUMMARY: Responsible for the coordination of all Slot Attendants in providing efficient service to all slot guests and ensures slot machines are monitored on a continual basis for full capacity operation. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Processes jackpot wins and notifies the Shift Supervisor as needed. Supervises necessary authorization (request for jackpot) and pay out of hand-paid jackpots in accordance with policy. Ensures that slot machines are filled with ticket paper, so as to keep machines in constant operation. Services minor machine and printer malfunctions. Notifies slot supervisors, Shift Managers, or slot mechanics of guest needs and requests, follows up to ensure positive guest relations. Assists in maintaining slot floor security by notifying department heads of any suspicious activity. Maintains current knowledge of local jurisdiction gaming laws (federal, state, compact, etc.) and attendant regulations, as well as the property’s internal controls, policies and procedures. Promotes departmental and property-wide promotions with all guests. Promotes positive guest relations through prompt, courteous and efficient service. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. Promotes the following within the department and among all employees: Creates an atmosphere of fun for all casino guests. Encourages mutual respect, dignity and integrity with all employees, by setting positive examples at all times. Instills an atmosphere that encourages employees to share ideas, discuss concerns and resolve conflicts. Retains employees through involvement in employee training and development. Explains why we do things, in advance of doing them. QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

High school diploma or GED preferred and/or one to two years slot floor experience.
Strong organizational and communication skills required.
This position requires a Level 2 Gaming License.
Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.
Ability to respond to common inquiries from other employees or guests.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to apply common sense reasoning to variety of situations.
Ability to stand, walk, use hands to finger, handle, or feel objects, tools, or controls, reach with hands and arms, and talk or hear.
Ability to lift and/or move up to 25 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Responsibilities

Processes jackpot wins and notifies the Shift Supervisor as needed.
Supervises necessary authorization (request for jackpot) and pay out of hand-paid jackpots in accordance with policy.
Ensures that slot machines are filled with ticket paper, so as to keep machines in constant operation.
Services minor machine and printer malfunctions.
Notifies slot supervisors, Shift Managers, or slot mechanics of guest needs and requests, follows up to ensure positive guest relations.
Assists in maintaining slot floor security by notifying department heads of any suspicious activity.
Maintains current knowledge of local jurisdiction gaming laws (federal, state, compact, etc.) and attendant regulations, as well as the property’s internal controls, policies and procedures.
Promotes departmental and property-wide promotions with all guests.
Promotes positive guest relations through prompt, courteous and efficient service.
Creates an atmosphere of fun for all casino guests.
Encourages mutual respect, dignity and integrity with all employees, by setting positive examples at all times.
Instills an atmosphere that encourages employees to share ideas, discuss concerns and resolve conflicts.
Retains employees through involvement in employee training and development.
Explains why we do things, in advance of doing them.