Slot Customer Service Attendant - Part-Time

Boyd Gaming • Shreveport, LA

83d

About The Position

The successful candidate will provide friendly, courteous and efficient guest service and ensure prompt responses to all guests' needs. The Slot services Specialist will also provide cashiering and slot machine services and work to ensure full compliance with casino policies, internal controls and Louisiana State Gaming Commission regulations.

Requirements

• High school diploma or equivalent
• Excellent communication and guest service skills for both internal and external guests
• Ability to count money and make change
• Basic computer, math, reading, and writing skills
• General knowledge of Microsoft Word, Excel, and Outlook is a plus
• Always conduct oneself in a manner that reflects a positive and professional image
• Ability to establish rapport with other team members throughout the casino
• Maintain a positive attitude at all times
• Be able to work in a fast paced 24/7 environment
• Must be available to work nights, weekends and holidays

Responsibilities

• Deliver outstanding guest service
• Comply with Slot department and property policies, procedures, and internal controls
• Maintain high level of confidentiality
• Safeguard assets of the company
• Observe EGD play, recognize and promote guest development
• Process jackpots and sign slot payout forms
• Assure that the slot machines are operating properly and that all jackpot payoffs are executed in a timely manner according to company policy
• Verify and reconcile banks at shift change
• Attend to minor machine tilts/repairs
• Ensure compliance with federal currency transaction reporting regulations
• Support and assist other Slot Service Specialists and Slot Supervisors on the Casino Floor
• Respond to change lights on slot machines and assist customers needing change or other assistance
• Impress TITO paper and conduct basic preventive maintenance of slot machines

What This Job Offers

• Industry: Accommodation
• Education Level: High school or GED