Slot Attendant (Grave Shift) - Lincoln

Ho-Chunk•Lincoln, NE

6d•$15•Onsite

About The Position

The Slot Attendant is responsible for delivering outstanding guest service by promptly responding to guest needs on the gaming floor. This role assists with slot machine operations, including hand-paid jackpots, ticket voucher replenishment, and minor machine repairs, while maintaining a professional and friendly presence that supports an exceptional guest experience.

Requirements

Must be 21 years of age or older.
High school diploma, GED, or equivalent work experience.
Previous customer service experience.
Strong organizational skills, attention to detail, and problem-solving abilities.
Proficiency with Microsoft Office Suite; experience with slot systems a plus.
Ability to interact with mobile devices and touchscreen technology.
Ability to secure and maintain NE Gaming License.

Nice To Haves

One (1) year of experience in gaming or hospitality.
Experience with smartphones or tablet applications.

Responsibilities

Maintain a visible presence on the gaming floor, proactively assisting guests with slot machines and service needs.
Provide courteous, professional, and empathetic responses to guest questions and concerns, ensuring timely resolution.
Explain game combinations, payouts, and jackpots to guests.
Reset slot machines as required.
Complete manual jackpot payouts and act as a signatory on hand-paid jackpots per internal controls and SOPs.
Refill ticket printers with voucher paper and perform minor machine repairs.
Maintain secure handling of keys, radios, and company-issued devices.
Create player accounts and print club cards.
Assist guests in ordering beverages.
Support a professional work environment with supervisors and colleagues.
Attend required training meetings and assist with projects or training of new team members as directed.
Adhere to all company, departmental, and regulatory guidelines, including compulsive gambling regulations and restrictions on service to minors or intoxicated persons.
Maintain flexibility in scheduling based on business needs.
Perform other duties as assigned.