SLOT ATTENDANT

Hollywood Casino Toledo • Toledo, OH

402d

About The Position

The Slot Attendant at Hollywood Casino at Toledo plays a crucial role in ensuring a positive gaming experience for guests. This position involves handling guest inquiries, managing slot machine jackpots, and promoting the Slot Player's Club. The Slot Attendant is expected to provide excellent customer service while adhering to company policies and maintaining a professional demeanor in a fast-paced environment.

Requirements

• High school diploma or equivalent
• Must be proficient in Microsoft applications (Excel, Access, Word)
• Excellent written/verbal communication skills
• Excellent customer service skills
• Dedicated team player
• Able to handle multiple tasks, flexible and positive when adjusting to change
• Attention to detail and follow-through - Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces

Responsibilities

• Ensuring all guest-related questions, problems, and requests for service are promptly handled and rectified in a professional, timely manner and in accordance to departmental standards
• Handling the payment of all manual, hand-paid slot machine jackpots
• Answering questions related to slot machines as well as general property information
• Promoting features of the Slot Player's Club and assist in slot promotions, as required
• Signing up guests into the Slot Player's Club
• Investigating and resolving issues relating to bill validators and slot gaming vouchers, including troubleshooting of basic bill validator and ticket printer problems
• Exchanging large bills (currency) for smaller at the request of guests
• Assisting with additional technical and service issues, as required
• Answering routine questions from co-workers
• Leading completion of daily tasks within the department or work unit - interacting with others when necessary to achieve desired outcomes
• Providing professional representation at internal and external meetings and events
• Demonstrating abilities to meet performance expectations with Communications, initiative/Problem Solving, Guest Service/interpersonal Relations, Work Habits and Conduct, and Responsible Gaming/ Business Ethics - Ensuring interactions with internal and external guests following the guidelines of the 'Red Carpet Customer Service' Program
• Adhering to all Corporate and local policies, procedures, and operating guidelines

Benefits

• Day 1 Benefits
• 401k Program
• Company Perks
• Career Opportunities
• Advancement Programs
• Scholarships

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees