SLOT ATTENDANT - Part-Time (Horseshoe Hammond)

Caesars Entertainment • Hammond, IN

406d • $15,080 - $15,080

About The Position

The position involves providing excellent customer service in a casino environment, focusing on guest relations and the management of player interactions. The role requires a thorough understanding of casino policies, particularly regarding the use of complementaries, and the ability to handle customer disputes effectively. The employee will also be responsible for maintaining operational supplies and supporting the casino's courtesy guidelines.

Requirements

• Ability to understand and enforce company policies and procedures.
• Strong communication skills for establishing and maintaining player relationships.
• Ability to handle disputes and customer service issues effectively.
• Knowledge of casino operations and jackpot verification processes.

Nice To Haves

• Experience in a customer service role, preferably in a casino or hospitality environment.
• Familiarity with telemarketing and mailing campaigns.

Responsibilities

• Complete understanding of how/why complementaries are used as a casino tool.
• Enforce company policies and procedures.
• Establish and maintain player base through personal contact, telemarketing, and mailing campaigns.
• Verify hand paid jackpots and taxable jackpots.
• Handle customer disputes quickly and effectively, escalating to the Slot Supervisor if necessary.
• Knowledge of Complimentary Procedures and the ability to evaluate and issue complementaries.
• Ensure stationary supplied is adequate for efficient operation.
• Support and maintain Horseshoe courtesy guidelines.
• Promote outstanding guest relations.
• Perform other duties as assigned.

Benefits

• Competitive pay with tips.
• Flexible part-time schedule.
• Opportunity to work in a premier entertainment and gambling destination.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: No Education Listed