About the position
The position involves ensuring that slot playing customers are kept engaged by providing fast and friendly service through well-maintained machines, efficient change service, and promoting customer programs and events such as Club 74 and slot tournaments. The role requires active patrolling of assigned sections to surprise and delight guests, completing various transactions promptly and accurately, and maintaining a positive attitude while assisting customers with their needs.
Responsibilities
- Actively patrols assigned sections looking for opportunities to surprise and delight guests.
- Completes hopper fills, paper fills, and jackpot payouts promptly and accurately.
- Demonstrates a positive and upbeat attitude consistently.
- Completes verification paperwork for jackpot payouts.
- Partners with other departments to execute slot transactions.
- Offers assistance to slot playing customers and explains features of slot machines.
- Communicates functionality of Fast Cash technology clearly.
- Manages a large number and variety of slot machines played by customers according to policy and their level of play.
- Responds immediately to all requests for service.
- Exchanges coupons and currency for guests in compliance with procedures.
- Resolves guest complaints with urgency and empathy.
- Keeps slot areas clean, secure, and well maintained.
- Takes initiative to meet the varying needs of customers.
- Determines machine malfunctions and identifies appropriate actions.
- Ensures slot machines are ready for play.
- Lifts and moves medium to heavy coin bags.
- Participates in slot machine upgrades and new initiatives.
- Performs money-handling transactions.
- Adheres to regulatory, departmental, and company policies ethically.
- Coordinates with Supervisors and Security to prevent risks.
- Maintains all issued tools and equipment properly.
- Promotes and generates new membership into the Club 74 program.
- Introduces Club 74 to new players by providing information about program services and benefits.
Requirements
- Able to obtain Louisiana Gaming License.
- Must be at least 21 years of age.
- Able to accurately and legibly fill out accounting forms for position.
- Knowledge of casino rules, procedures, and regulations pertaining to Slot Operations.
- Must be able to read, write, speak, and understand English.
- Demonstrates the ability to add, subtract, multiply, and divide.
- Understanding of safety issues associated with electrical equipment.
- Willingness to serve customers from a variety of backgrounds.
- Willingness to work nights, weekends, holidays, and overtime.
