Sleep Expert - Sales

About the position

Join Mattress Firm as a Sleep Expert® and have the job of your dreams! Your journey will begin with an extensive, customer-centric retail sales training program that empowers you to create a life-changing in-store experience and help customers build the perfect sleep sanctuary. Helping people sleep well so they live well is at the core of what we do. The right mattress matters, and so does the right career.

Responsibilities

• Create an environment where the customer is always at the center by cultivating strong relationships.
• Provide technical and product knowledge information to customers and serve as subject matter expert.
• Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives.
• Maintain customer relationships during and after purchase (resolve customer issues, send delivery reminders, etc.).
• Maintain awareness of the competition, advertisements and services offered by competitors.
• Leverage social media to positively impact brand awareness and increase sales.

Requirements

• Strong interpersonal and communication skills.
• Ability to work in a fast-paced retail environment.
• Sales experience is a plus but not required.

Nice-to-haves

• Experience in retail sales or customer service.
• Knowledge of sleep products and accessories.

Benefits

• Excellent career growth opportunities through on-the-job training and development programs.
• 401(k) with employer matching.
• Mental health and life resources.
• Medical, dental, prescription and vision plans.
• Get paid on-demand.
• Base pay or uncapped commission.
• Employee discounts on Mattress Firm sleep products and accessories.
• Additional perks may include discounts on cell phone products and services, tickets to events and attractions, personal travel, electronics and appliance purchases, and pet insurance plans.