Sleep Expert - Sales

About the position

The Sleep Expert will elevate and enhance the customer's in-store experience by being a trusted sleep authority and offering best-in-class products. Sleep Experts will execute the Mattress Firm selling programs and support a seamless omni-channel experience to create a compelling and engaging environment that puts the customer at the center. Helping people sleep well so they live well is at the core of what we do. The right mattress matters, and so does the right career.

Responsibilities

• Create an environment where the customer is always at the center by cultivating strong relationships
• Provide technical and product knowledge information to customers, serve as subject matter expert
• Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives
• Execute current visual merchandising and POP standards
• Adhere to company merchandising and marketing programs to standard
• Follow company policy and execute company standards on appearance and functionality
• Maintain customer relationships during and post-purchase (e.g., resolving issues, deliver reminders, resolving concerns etc.)
• Seek and accept constructive feedback for continuous personal, professional and performance development
• Continue to develop skills, competencies, product knowledge through assigned course work, training and other company led activities
• Maintain awareness of competition, advertisements and services offered, develop strategies to counter
• Leverage social media to positively impact brand awareness and increase sales
• Ensure timely open and closing procedures
• Follow all Company procedures on cash handling including acceptance of payment and deposit processes
• Ability to push and pull and lift up to 50 pounds to assist customers with load outs and in store purchases
• Adhere to all sales processing policies to ensure the proper creation and execution of customer invoicing
• Professional communication and representation of company brand in all internal and external interactions
• Complete all required training modules and certifications prior to the due date
• Ensure all safety policies and procedures are followed to maintain a safe work environment for all
• Communicate professionally with all internal and external contacts
• Follow all Company policies and execute company standards on appearance and functionality as well as appropriate brand representation
• Communicates any concerns or issues to leadership to ensure proper efficiency of department and company operations

Requirements

• Passionate and ambitious individuals with a desire to help others
• Ability to drive sales performance and meet KPIs
• Strong communication skills
• Ability to lift up to 50 pounds
• Willingness to accept feedback and engage in continuous learning

Nice-to-haves

• Experience in retail sales or customer service
• Knowledge of sleep products and solutions
• Familiarity with social media marketing

Benefits

• Get paid on demand
• Mental health and life resources
• Great employee discounts on mattresses and sleep accessories, cell phones and electronics, travel, car and home loans
• Medical, dental, prescription, and vision plans
• 401(k) with employer matching
• Excellent growth opportunities through education and development programs