Sleep Expert- Sales
About The Position
The Sleep Expert role at Mattress Firm is centered on enhancing the customer's in-store experience by acting as a trusted sleep authority and offering best-in-class products. This position involves executing Mattress Firm's selling programs using digital tools and supporting a seamless omnichannel experience to create an engaging, customer-centric environment. Mattress Firm aims to help people sleep well to live well and is America's largest specialty mattress retailer, with over 2,400 stores and a team of more than 6,000 Sleep Experts. The company offers uncapped commissions and a 401(k) match, emphasizing career growth and a dynamic work environment that values diversity, inclusion, respect, integrity, customer focus, and innovation.
Requirements
- Legal authorization to work in the United States without the need for sponsorship.
- Proof of eligibility to work in the United States.
Responsibilities
- Elevate and enhance the customer's in-store experience by being a trusted sleep authority and offering best-in-class products.
- Execute Mattress Firm selling programs with the use of digital tools.
- Support a seamless omnichannel experience to create a compelling and engaging environment that puts the customer at the center.
- Create an environment where the customer is always at the center by cultivating strong relationships.
- Provide technical and product knowledge information to customers and serve as subject matter expert.
- Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives.
- Maintain customer relationships during and after purchase (resolve customer issues, send delivery reminders, etc.).
- Maintain awareness of the competition, advertisements and services offered by competitors.
- Leverage social media to positively impact brand awareness and increase sales.
- Lift, push, or pull 50+ pounds.
Benefits
- Excellent career growth opportunities through on-the-job training and development programs
- 401(k) with employer matching
- Mental health and life resources
- Medical, dental, prescription, and vision plans
- Get paid on-demand
- Base pay or uncapped commission
- Employee discounts on Mattress Firm sleep products and accessories
- Additional bonus opportunities may be available and awarded at the discretion of the Company (for eligible Leadership and individual contributor roles).
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
