Sleep Expert - Sales - Newport, RI

The Mattress Firm • Newport, RI

285d • $55,000

About The Position

The Sleep Expert will elevate and enhance the customer's in-store experience by being a trusted sleep authority and offering best-in-class product. Experts will execute MFRM selling programs with the use of digital tools and support a seamless omni-channel experience to create a compelling and engaging environment that puts the customer at the center.

Requirements

• High School diploma or equivalent required
• 1+ years Sales/Customer experience required

Nice To Haves

• Basic retail sales knowledge: High
• Experience in cash handling, checks, and/or credit cards: Medium
• Inventory Control: Medium
• Microsoft Office Products: Medium
• Proficiency In tablet usage: High
• CRM experience recommended: Medium

Responsibilities

• Create an environment where the customer is always at the center by cultivating strong relationships
• Provide technical and product knowledge information to customers, serve as subject matter expert
• Drive individual sales performance and KPI's while demonstrating company values and supporting company initiatives
• Execute current visual merchandising and POP standards
• Adhere to Company merchandising and marketing programs to standard
• Follow Company policy and execute Company standards on appearance and functionality
• Maintain customer relationships during and post-purchase (i.e. resolving issues, deliver reminders, resolving concerns etc.)
• Seek and accept constructive feedback for continuous personal, professional and performance development
• Continue to develop skills, competencies, product knowledge through assigned course work, training and other company led activities.
• Maintain awareness of competition, advertisements and services offered, develop strategies to counter
• Leverage social media to positively impact brand awareness and increase sales
• Ensure timely open and closing procedures
• Follow all Company procedures on cash handling including acceptance of payment and deposit processes
• Ability to push and pull and lift 50+ pounds to assist customers with load outs and in store purchases
• Adhere to all sales processing policies to ensure the proper creation and execution of customer invoicing
• Professional communication and representation of Company brand in all internal and external interactions

Benefits

• $55,000 + Commission

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Furniture, Home Furnishings, Electronics, and Appliance Retailers
• Education Level: High school or GED