Sleep Coach

Owens & Minor • Los Angeles, CA

125d • $18 - $30

About The Position

The Sleep Coach will provide excellent customer service and product information, solutions, and relevant details to CPAP patients about their therapy usage. This position provides above and beyond communication with our patients. Most importantly, the position will use motivational interviewing and behavioral change techniques, so the patients understand their usage requirements and the importance of sleep therapy, and improve overall adherence outcomes.

Requirements

• High school diploma or equivalent
• Knowledge and experience working with patients diagnosed with OSA preferred
• Experience with various insurance plans (HMO, PPO, Medicare)

Nice To Haves

• Accredited Sleep Coach (provided by Apria)
• Moderate skills in Access, Excel, PowerPoint, MS Project, Visio, Word
• English (reading, writing, verbal)

Responsibilities

• The Sleep Coach will be responsible for the proactive and reactive patient outreach for the first full year of CPAP therapy.
• Sleep Coach will be provided training to receive accredited certification for sleep coaching; must pass accreditation testing and ongoing proficiency requirements.
• Place and take (inbound/outbound) calls for new CPAP sleep patients to coach, educate and encourage patients with their CPAP therapy; help with troubleshooting equipment issues will also be provided.
• Sleep Coach will utilize manufacturers software to review patient usage information to ensure patient call will be data driven.
• Motivational Interviewing techniques and behavioral coaching will be key method of engagement with patient post setup.
• Sleep Coach will use knowledge of OSA to assist with coaching conversation to ensure patient understands the potential effectiveness of therapy.
• Sleep Coach will have a basic understanding of all manufacturer PAP and mask equipment to assist with typical troubleshooting questions.
• Encourage patient to take an active role in their therapy by downloading and using manufacturer mobile app solutions.
• Verifies health plan, physician and notification preferences and documents with each patient contact.
• Accurately document patient account to ensure comments, discussions and concerns are captured correctly.
• Offer ideas, suggest changes, and identify opportunities that enhance business growth in a positive and constructive manner.
• Adhere to HIPAA guidelines.
• Performs other duties as required.

Benefits

• Medical, dental, and vision insurance, available on first working day
• 401(k), eligibility after one year of service
• Employee stock purchase plan
• Tuition reimbursement
• Paid vacation
• Paid sick time
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees