Sleep Center Supervisor - Exempt

Living Spaces • Irvine, CA

118d

About The Position

The primary role of the Sleep Center Supervisor is to lead the mattress category to exceed its set targets by ensuring the proper execution of our guest engagement model, frequent one-on-ones, and performance management, while maintaining the highest levels of guest satisfaction as measured by guest surveys.

Requirements

• High School Diploma or GED equivalent.
• 5 years of retail experience in a direct customer interactive environment required.
• High volume experience is preferred.
• Three years of supervisory experience required.
• Equivalent combination of education and experience will be considered.
• Proficient experience in Microsoft Office programs.
• Experience working with Tableau is preferred.

Responsibilities

• Ensure that the mattress sales team is fully staffed with the right number of people with the right talent to meet standard work expectations.
• Ensure that coverage is scheduled to optimize productivity and efficiency.
• Ensure all team members have completed training and demonstrate the ability to effectively execute to company expectations and ongoing training modules.
• Recruit, lead and develop all team members and develop a culture of passionate, high performance teams.
• Attain monthly Sales Per Hour and Revenue targets by actively selling on the retail floor by demonstrating the Guest Engagement Model.
• Take ownership of the Revive sales floor and of financial outcomes through execution of the Sales and Operations standard work.
• Drive for results by developing dedicated focus around SOP’s, process and procedures.
• Actively engage both team members and guests to assess execution of Living Spaces Guest Engagement Model.
• Handle escalated guest situations and resolution.
• Identify gaps using scorecards and behavioral misses and create business plans for people and process.
• Set clear expectations and hold teams accountable for performance results.
• Inspire team members through coaching, mentoring and leading by example.
• Host ongoing talent conversations that develop leadership skills to build store 'bench'.
• Support and mentor the training and onboarding coordinator to improve team member engagement and retention.
• Collaborate on training material development, facilitate feedback sessions, and implement strategies to ensure a positive onboarding experience.
• Generate energy within the store through recognition and transparent in the moment conversations.
• Deliver on the Living Spaces Sleep Center promise of a 'store within a store' concept that is enhanced by the Living Spaces brand.
• Build a productive working relationship with Director of Revive, Mattress sales team, Department Store Leadership, other Sleep Center Managers within the market, Operations, Logistics and Visual Supervisors.

Benefits

• Medical
• Dental
• Vision
• 401(k) (full and part time eligible)
• Vacation
• Sick Time
• Flex Spending Account
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees