SLEEP CARE TECH NON DRIVING

Owens & Minor

2d•$17 - $21

About The Position

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do. Our mission is to empower our customers to advance healthcare, and our success starts with our teammates. Owens & Minor teammate benefits include: Medical, dental, and vision insurance, available on first working day 401(k), eligibility after one year of service Employee stock purchase plan Tuition reimbursement ABOUT THE COMPANY Apria Healthcare’s mission is to improve the quality of life for our patients at home. We are looking for empathetic, thoughtful, and compassionate people, to meet the needs of our patients. Already an industry leader in healthcare services, we provide home respiratory services and select medical equipment to help our patients sleep better, breathe better, heal faster, and thrive longer. Owens & Minor benefits are applicable to Full Time Regular and Permanent Teammates, and include: Medical, dental, and vision insurance, available on first working day 401(k), eligibility after 30 days of employment Employee stock purchase plan Tuition reimbursement Development opportunities to grow your career with a global company The anticipated salary range for this position is $16.66 - $21.00 hourly. The actual compensation offered may vary based on job related factors such as experience, skills, education and location. JOB SUMMARY Responsible for equipment set up and instruction while providing exceptional customer service.

Requirements

High school diploma or general education degree (GED) required.
Two years in person customer service interaction required.
Customer/Patient-Focused: You start with the customer/patient and work backwards. You invest the time and energy to understand the customer’s/patients’ objectives, then tie all your activities directly to the achievement of those objectives.
Action-Oriented: You thrive as a self-starter who proactively senses and responds to problems and opportunities and requires minimal supervision.
Collaborative: You love teamwork. Your colleagues love having you on the team. You work well across functions and groups.
An Effective Communicator: You write and speak clearly, concisely and with a spirit of partnership. You actively inform and inspire with your messaging. You speak plainly and are transparent with your business colleagues.
Energetic & Passionate: Your passion and energy for health and well-being is deeply founded in your desire to help others and to be a positive role model.
Relationship Builder: You excel in getting people involved and building a network of contacts that allow you to multiply your influence on the organization.
Intermediate skills in Access, Excel, PowerPoint, MS Project, Visio, Word
English (reading, writing, verbal)
Intermediate level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data.
The employee is occasionally required to stand and walk.
The employee must occasionally lift and/or move up to 50 pounds.

Responsibilities

May have to communicate or interact with, assess, or treat patients of all ages.
Documents all interaction with patients/customers in their record.
Listens and resolves complaints and refers to the appropriate personnel as warranted.
Preps for setups and sets equipment to prescribed therapy.
Answer inquiries and follows up with patients regarding technical issues with equipment.
Perform assessments/reassessments of each patient's care or service needs throughout the patient's contact with the organization including physical assessments; psychosocial assessments; functional assessments; and activity assessments.
Formulate, revise; and maintain basic patient care plans based on physician orders and assessment findings including the identification of patient problems/needs, goals, and actions and interventions relating to the care or service provided when necessary.
Monitor patient's response to the care or services provided, the actions or interventions taken, and the outcome of the care or service provided.
Educate patients and other end users with relation to their home medical equipment use by covering operating features, warranty, and safety while providing demonstrations.
Encourage patients with their therapy and compliance with equipment usage.
Promote safe, effective patient and organizational environments and equipment use.
Collects and processes payments from patients.
Completion of all paperwork relating to delivery, pick up, exchange, repair/replace, and additional forms as deemed necessary.
Performs other duties as required.