Slate CRM Analyst (PA)

Finger Lakes Community College•Canandaigua, NY

60d•$54,388 - $57,107•Hybrid

About The Position

In coordination with the Director of Admissions and Vice President of Enrollment Management the Slate CRM Analyst is responsible for the administration and support of the Customer Relationship Management CRM The Analyst will provide guidance and support to functional users in the day to day management of Technolutions Slate functionality supporting Enrollment Management initiatives including event management travel building complex queries communication support management of admission applications document management data uploads into Slate and integrations with the Student Information System The Slate CRM Analyst will possess a proven track record of designing and implementing creative solutions within Slate extensive knowledge of data logic and querying tools the ability to respond and learn quickly exceptional attention to detail organizational skills as well as a drive to improve the FLCC Slate instance The Slate CRM Analyst must have the ability to learn complex detailed processes and meet deadlines; ability to work with minimal direct supervision and maintain cooperative working relationships with those contacted in the course of work including all groups within a diverse multicultural community The Analyst works directly with the Director of Admissions to align the use of Slate to meet the colleges strategic enrollment goals They will develop implementation and integration strategies for the Slate CRM manage the functionality of features within Slate as well as system related processes for end users within the Enrollment Management division offices to ensure standardization of use and data FLCC is committed to diversity equity and inclusion and strives to provide an environment that embodies these principles We strive to attract talented personnel from diverse backgrounds and traditions particularly of race and ethnicity gender gender identity sexual orientation nationality culture religion worldview and physical and mental abilities As such applicants from historically under represented groups are highly encouraged to apply

Requirements

Bachelors degree required
A minimum of three 3 to four 4 years of Slate specific experience in Enrollment Management is required
proven track record of designing and implementing creative solutions within Slate
extensive knowledge of data logic and querying tools
the ability to respond and learn quickly
exceptional attention to detail
organizational skills
a drive to improve the FLCC Slate instance
ability to learn complex detailed processes and meet deadlines
ability to work with minimal direct supervision and maintain cooperative working relationships with those contacted in the course of work including all groups within a diverse multicultural community

Responsibilities

Manages data integrations and assists with validation on the feed of data between systems vendor files forms and records within the Slate CRM system
Develops in depth knowledge of data integrations and business process data usage ensuring optimal data integrations and troubleshooting when necessary
Imports data into the Slate CRM from external sources and exports data for distribution to various departments
Provides the data required to meet the needs of the Enrollment Management offices by using query and report management tools and researching data requests to support institutional goals
Builds and updates all Slate CRM hosted applications and forms
Identifies and assists with resolving related processing and technology problems
Assists with the implementation of automated communication plans including template design population segmentation personalization testing and deployment as well as the creation of population groups for campaigns
Responsible for the development and maintenance of securityuser profiles to ensure system and data integrity
Responsible for the development and maintenance of various data and process structures including but not limited to events forms portals letters fields entities datasets and processing rules
Creates edits formats tests and launches all email and text campaigns according to the communication plans and on an ad hoc basis as needed for both Enrollment and Advancement
Serves as the liaison between the Information Technology Services and Enrollment Management divisions to define requirements for Slate CRM enhancements
Recommends and builds requirements for system process enhancements of all Admissions applications including competitive degree programs eg Nursing International
Works closely with various departmentsoffices across campus to ensure policy and procedural understanding and adherence
Collaborates with relevant stakeholders to identify additional uses for the software platform and provide guidance on implementation thereof
As necessary provides support to recruitment activities managed by Admissions Counselors to ensure continuity of operations and support of the annual recruitment plan
Performs other related duties as assigned by the Director of Admissions

Benefits

Applicants receiving benefits through the New York State Retirement System should review state regulations regarding post retirement employment
This position is not eligible for employment under a Section 211 waiver
Competitive starting salary in the range of 54388 to 57107 and is commensurate with qualifications
A flexible work schedule is available upon successful completion of training
This position follows a hybrid model with a combination of on site and remote work
NYS retirement or Optional SUNY Retirement Program
SUNY Voluntary Savings Plan
Comprehensive Health and Dental Insurance through Excellus BCBS
FSA
21 days of annual leave
12 sick days and 135 holidays annually
FLCC Tuition Waiver for employee and dependents
Tuition assistance 4 year institutions