Skylofts Concierge - MGM Grand

MGM Resorts • Las Vegas, NV

1d • $22

About The Position

As an Skylofts Concierge, you will deliver personalized, five-star service to VIP guests, creating memorable experiences that exceed expectations. From handling reservations and planning itineraries to providing expert recommendations and resolving guest concerns, you’ll ensure every detail of their stay is seamless and unforgettable.

Requirements

• High School Diploma or GED required
• 1+ years of prior relevant experience required
• 1+ years of prior relevant VIP Services, Front Desk, or Concierge experience preferred
• Previous experience working in a similar resort setting

Responsibilities

• Provide extraordinary service consistent with the Ultra‐Luxury core service standards, AAA 5 Diamond standards, Forbes Travel Guide 5 Star standards and brand attributes
• Assist VIP casino, hotel and convention guest reservations with hotel registration, hotel check out, concierge requests and provide all other supporting services
• Be and stay knowledgeable on all dining and entertainment venues in the Las Vegas area including but not limited to restaurants, golf courses, spas, nightclubs and tours in order to personalize recommendations for guests
• Be able to describe, solicit and enroll guests in the MGM Rewards Representative loyalty program
• Be able to communicate eloquently and effectively through email, telephone and during face‐to-face interactions
• Own all requests and complaints; resolve issues immediately and follow up to ensure guest satisfaction
• Assist in planning and creating itineraries for all incoming hotel guests
• Greet guests upon arrival at the curb and escort them into the lounge for their registration needs
• Manage the group inbox by responding to all email correspondence within 24 hours in addition to personal email
• Act as a liaison between multiple departments to execute elaborate guest requests room set gathering and special occasions

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees