Sky Lobby Navigator
About The Position
By joining our team, you’ll be part of our life-changing Mission and Vision. You’ll work in a truly inclusive environment where diversity and equity are championed through words and actions. You’ll contribute to an innovative culture that is second to none, one that embraces curiosity, discovery and compassion. You’ll play a role in something that’s never been done before as we integrate science and clinical care to help patients achieve better, faster outcomes — as we Advance Human Ability, together. Job Description Summary The Sky Lobby Navigator will greet visitors entering the building, check in and register visitors for security badging, assist visitors around wayfinding, as well as other tasks associated with arrival and departure from SRALAB. The Sky Lobby Navigator will consistently demonstrate support of the Shirley Ryan AbilityLab statement of Vision, Mission and Core Values by striving for excellence, contributing to the team efforts and showing respect and compassion for patients and their families, fellow employees, and all others with whom there is contact at or in the interest of the institute. The Sky Lobby Navigator will demonstrate Shirley Ryan AbilityLab Core Attributes: Communication, Accountability, Flexibility/Adaptability, Judgment/Problem Solving, Customer Service and Core Values (Hope, Compassion, Discovery, Collaboration, and Commitment to Excellence) while fulfilling job duties. Job Description The Sky Lobby Navigator will:
Requirements
- High School diploma or equivalent required, Associates degree preferred.
- Minimum 2 years of experience working in the hospitality/customer service industry required.
- Excellent Customer Service and interpersonal skills in order to represent SRAlab well to patients, family members and external parties.
- Experience working with guest/visitor management systems.
- Outstanding verbal and written communication skills.
- Experience and/or comfort level assisting individuals with disabilities, including wheelchair propulsion and vehicle transfers.
- Proven ability to multitask effectively in a fast-paced environment.
- Adherence to code of ethics and confidentiality.
- Ability to function independently to carry out specific assignments
- Experience collaborating with others to implement processes, supporting patients/guests, providing a smooth transition to their next destination in the building.
- Working knowledge of Microsoft Office.
- Working knowledge of Google Maps, Google Internet searches.
Nice To Haves
- Bilingual Arabic, Spanish, or Polish Language skills preferred.
Responsibilities
- Welcome visitors to SRAlab by greeting in the lobby, assisting with security check in processes, and directing visitors to their destination.
- Communicate the amenities of the building, and answer visitor questions.
- Utilize the institute’s informational tools, including the SRAlab directory, the LIFE center, etc. to provide visitors accurate information.
- Ensure patients and visitors have their non-clinical needs met upon arrival to the AbilityLab.
- Perform all other duties that may be assigned in the best interest of the Shirley Ryan AbilityLab.
Benefits
- Shirley Ryan AbilityLab offers a comprehensive benefits program that is competitive with our industry peers in our geographic locations: https://www.sralab.org/benefits
- Benefits and benefits’ eligibility can vary by position.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
