Skip Tracing Specialist
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About The Position
Toyota's Experience Center - Central Customer Assistance Team is looking for a passionate and highly motivated Customer Assistance Specialist (Skip Tracing Specialist). The Customer Assistance Team partners with customers to clearly communicate account status and ensure any late payments are addressed and averted. The team provides live support via inbound interactions across the TFS and LFS (Lexus Financial Services) portfolios, and ensures customers are aware of their options and are properly educated about possible solutions. Due to the specialized nature of collections activities, an effective and customer-centric approach to these guest interactions is central to the broader TFS strategy. Customer Assistance Specialists (Skip Tracing Specialists) are responsible for handling inbound calls for collection accounts, account maintenance, and liquidation for assigned portfolios. Customer Assistance Specialists are responsible for working accounts efficiently to maintain consistent follow-up, ensure account compliance, and complete necessary account maintenance. Specialists in Customer Assistance will also evaluate and mitigate loss exposure, providing customer-oriented service and problem resolution in accordance with established guidelines and call models.
