Skin Care Consultant

Ulta Beauty • Wareham, MA

91d

About The Position

The Skin Care Consultant (SCC) is responsible for maximizing sales in the skin category by engaging guests to determine their individual needs, assisting guests in the selection and purchase of skin care merchandise, and maintaining overall store standards, including cleanliness and replenishment. They support the Experience Manager (EM) through a focus on performance (service/retail sales and in-store events), people (guest service and associate culture), and process (operating procedures and compliance standards). This position requires knowledge of skin needs, concerns and functions, a passion for the beauty industry, exceptional guest service, and the aptitude to learn and communicate product knowledge.

Requirements

• High school diploma is preferred.
• 1 year of relevant work experience or equivalent combination of education and relevant work experience.
• Demonstrate significant competency in sales, products, and service.
• Demonstrate a passion for skin care, solution-oriented products, and consultative selling.
• Ability to build and maintain strong customer relationships.
• Ability to work independently and as part of a team.
• Ability to positively and proactively handle guest concerns and prioritize multiple tasks in a fast-paced environment.
• Strong communication skills.

Responsibilities

• Contribute to meeting or exceeding the store's goals related to retail and service sales, guest loyalty, retail shrink and omni-channel sales, with a specific focus on the skin care category.
• Ensure that each guest receives exceptional service by greeting and engaging every guest, personalizing service to their needs, and recommending complementary products and/or services.
• Courteously handle sales, refunds, and exchanges.
• Routinely perform skincare analysis and product demonstrations with guests to drive sales and the guest experience.
• Book appointments for, and support the execution of, services and in-store events that deliver an unrivaled guest experience while delivering on skin care sales goals.
• Stay informed regarding new and existing industry trends, products, and services during work time and be knowledgeable about the ingredients and benefits of these trends, products, and services.
• Maintain prompt, regular attendance.
• Contribute to an inclusive environment that supports teammates, peers, and the internal and external guests served.
• Share the benefits of the guest loyalty program with guests on the sales floor.
• Collaborate with managers and associates throughout the store to help grow the business.
• Regularly participate in ongoing training, including brand and category education.
• Be knowledgeable of and ensure compliance with Ulta Beauty's policies, procedures, and standards.
• Adhere to Ulta Beauty's dress code.
• Drive sales by keeping assigned work area replenished, signed, and faced.
• Maintain outstanding store operational standards, including cleanliness of the salesfloor, restrooms, cashwrap, backroom, and break area.
• Participate in completing merchandise resets, planograms, marketing displays, physical inventory procedures, and processing shipment.
• Protect company assets by following loss prevention best practices.
• Execute other operational tasks as directed.

What This Job Offers

• Industry: Health and Personal Care Retailers
• Education Level: High school or GED