Skilled Trades Dispatch Manager
About The Position
Service Minds is a fast-growing, people-first home services company supporting three nationally recognized brands: Benjamin Franklin Plumbing, Mister Sparky Electric, and One Hour Heating & Air Conditioning. Across Florida and Alabama, we deliver top-tier plumbing, electrical, and HVAC services—and none of it happens without a high-performing dispatch team. Dispatch is the heartbeat of our operation, driving efficiency, revenue, and the overall customer experience. As we continue to scale, we’re looking for a strong Dispatch Manager to lead from the front and build a team that performs at a high level every single day. This is not your typical dispatch role—this is a leadership position where you will directly impact revenue, operations, and customer satisfaction. We’re looking for someone who understands dispatching for profit, thrives in a fast-paced environment, and knows how to coach a team to win. You’ll lead dispatch operations across multiple locations, ensuring the right technician is in the right place at the right time, while maximizing efficiency and performance. This is a full-time, in-office position based in Bradenton, FL. This is NOT a remote role.
Requirements
- 3+ years of dispatch experience (multi-location or high-volume preferred)
- 2+ years of leadership experience managing and developing a team
- ServiceTitan experience REQUIRED
- Background in skilled trades (HVAC, Plumbing, or Electrical)
- Proven ability to lead a team and drive performance metrics
- Strong understanding of dispatching for efficiency and profitability
- Excellent communication and organizational skills
- A proactive, solutions-oriented mindset
Responsibilities
- Lead, coach, and develop a team of dispatchers
- Own daily dispatch operations, optimizing technician scheduling, routing, and productivity
- Drive revenue through strategic dispatching and capacity management
- Partner with the call center to align demand, scheduling, and emergency service needs
- Monitor and improve key KPIs:
- On-time arrival rate
- Cancellation rate
- Technician utilization and average ticket
- Train your team on how dispatch directly impacts revenue and customer experience
- Collaborate with leadership to forecast demand and support company growth
- Ensure clear communication between customers, technicians, and internal teams
- Proactively identify issues and implement process improvements
Benefits
- Medical plans: HMO, PPO, and HDHP options
- Benefits begin the 1st of the month after 30 days
- Health Savings Account (HSA) & Flexible Spending Accounts (FSA)
- 24/7 telehealth services
- Employee Assistance Program (EAP)
- 401(k) with employer match
- Company-paid Life Insurance
- Short-Term & Long-Term Disability
- Paid Time Off (PTO) + paid holidays
- 30% employee discount on services
- Champions Club — top performers earn all-expenses-paid trips for themselves and a guest
- Ongoing training, development, and leadership programs
- A supportive, team-focused environment with real career growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
1-10 employees
