Skilled Trade Technical Service Associate IV

Diversey•United States of America, CO

11d•$57,000 - $95,000

About The Position

Solenis is a leading global provider of water and hygiene solutions. The company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state-of-the-art monitoring, control and delivery systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 78 manufacturing facilities strategically located around the globe and employs a team of over ~23000 professionals in >160 countries across six continents. Solenis is a 2025 Best Managed Company Gold Standard honoree. For additional information about Solenis, please visit www.solenis.com or follow us on social media. The Territory Account Specialist manages Diversey’s businesses within their assigned territory. The Territory Account Specialist will survey, install, maintain and/or repair chemical dispensing platforms and leased dish machines at customer sites. This position will be responsible for delivering the value proposition and meeting contracted service level agreements for primarily laundry, kitchen, and housekeeping applications. The Territory Account Specialist must build and maintain strong relationships with customers. This position uses emerging electronic technology for communication, reporting, and auditing.

Requirements

High school diploma or equivalent.
1+ years of field service experience (maintaining industrial equipment / mechanical problem solving) or selling cleaning solutions/equipment to Hospitality/Food Service businesses.
Availability to support business needs (emergency calls) which may happen during the evening/night, on weekends, and over holidays.
Computer technology experience – Email, Excel, Word, Google Apps, Cell Apps.
Effective use of power tools in limited spaces.
Plumbing and electrical skills.
Must have a professional attitude and be self-motivated/directed.
Must have high attention to detail, time management, communication, decision-making, interpersonal relationships, and organizational skills.
Ability to work cross-functionally to achieve company goals.
Possess a valid US Driver’s License with a clean driving record and the ability to drive for extended periods.
Physical Requirements: moving objects up to 40 lbs. and executing precise work in limited spaces.

Nice To Haves

Experience with Salesforce (FSL)

Responsibilities

Ensure customers have an outstanding experience with the Diversey cleaning and sanitation program.
Ensure an environment of total security by full adherence to policies, procedures, and better working practices raised by the EHS department.
Install equipment following Standard Operating Procedures.
Conduct routine visits and maintain existing customer equipment in working conditions.
Train customers on safe equipment use, Safety Data Sheets, cleaning procedures, and product information.
Check inventory, to ensure customers have the minimum number of supplies needed on-site, purchasing orders, and program compliance.
Serve as the voice of the customer – recap areas of focus, follow up, regarding issues, and capture customer satisfaction.