Skilled Nursing Concierge
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About The Position
Encore Village of Schaumburg is seeking a dedicated and compassionate Concierge for our Skilled Nursing Department. In this full-time role, you will be the first point of contact for residents, their families, and visitors, providing exceptional customer service and ensuring a welcoming atmosphere. Your responsibilities will include greeting and assisting residents, coordinating transportation services, managing incoming calls, and maintaining a friendly environment. You will facilitate activities and events to enhance resident engagement, making daily rounds of the reception area to ensure that reception personnel are performing their duties effectively. As a Concierge, you will answer the telephone promptly and politely, screening all incoming calls according to facility policy. You will take messages and relay them to the appropriate individuals, greet and direct visitors to sign in, and manage various administrative tasks such as typing, filing, and copying materials. You will also prepare reports, assignments, and correspondence as directed by the Administrator, and handle mail and fax/scan information as needed. Building cordial relationships with residents, staff, public agencies, visitors, and callers is essential, as is performing other duties as assigned. You will coordinate transportation services for residents, ensuring timely and efficient service, and collaborate with other departments to ensure seamless communication and coordination of services for residents. Adhering to all departmental policies and procedures, including the appropriate dress code, is also a key aspect of this role.
