Skilled Experienced Handyman/ Handyperson

FirstService • Garner, NC

105d

About The Position

Mrs. K's Home Repair is looking for a skilled handyman with extensive experience in flooring, carpentry, electrical, plumbing, drywall, painting, and home repair. The ideal candidate will be customer service oriented, able to take initiative to assess and resolve issues independently, and possess creative problem-solving skills. The role involves using various communication methods to keep in constant contact with the main office regarding job statuses, arrival, and departure times. Reliable transportation is a must, and the candidate may also be responsible for ordering and delivering materials to customer homes for flooring projects, which will include extensive training. Success in this role hinges on ensuring a positive customer experience while completing jobs efficiently and profitably.

Requirements

• Skilled with all types of power tools.
• Skilled with laser level and cabinet installation.
• Leadership skills to manage installers and handle conflict appropriately.
• Able to work independently without supervision.
• Able to maintain organization while working on multiple sites.
• Able to problem solve productively.
• Able to make reasonable decisions.
• Portrays a professional image.

Responsibilities

• Perform various handyman tasks including hanging cabinets, patching walls, hanging televisions, repairing small areas of flooring, installing exterior and interior doors, changing outlets, light commercial work, and small bathroom remodeling.
• Meet with sales staff weekly to discuss recent sales and review customer expectations and product orders.
• Order all products needed for jobs accurately and follow up on delivery.
• Update customers on installation details by keeping them informed of start dates and times and clarifying the work that will be done.
• Communicate job progress daily.
• Discuss and obtain written permission for any changes in contracted work.
• Confirm scope of work and compensation with installers prior to the start of the job.
• Deliver on expectations contracted in the sales process.
• Walk the customer through the job at completion and collect final payment, placing yard signs.
• Manage jobs to hit profit objectives.
• Complete job costing reports within 24 hours of completing an installation.
• Consistently search for installers that can offer a better experience to customers with more reasonable rates.
• Resolve conflicts and complaints immediately.
• Be available to attend training seminars at the owner's discretion.
• Attend at least one form of training per year.
• Continue to educate self on new flooring.
• Attend weekly meetings at scheduled times.
• Log daily updates with the status of jobs and upcoming schedules.
• Work weekly and monthly to hit sales installation goals.
• Make decisions in accordance with Mrs. K's Home Repair core values and mission.

Benefits

• Paid training provided.
• Full-time/Part-time options available.
• Company vehicle provided after probationary period and a clear driver history check.
• Gas card provided.
• 401k after probationary period.

What This Job Offers

• Industry: Real Estate
• Number of Employees: 5,001-10,000 employees