About the position
At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers. When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing. This job is for candidates who are currently on active military duty and exiting the military within the next 12 months.
Responsibilities
- Drive Customer Adoption and Optimize Programs
- Conduct strategic customer outreach via various channels to schedule quality meetings for the Customer Success Team
- Perform customer research and usage analysis to inform customer recommendations and strategy
- Engage 1:1 with customers at critical points in the customer journey to ensure adoption and maturation
- Execute and manage Call to Actions (CTAs) to enhance user engagement and drive conversions
- Develop a deep understanding of Qualtrics’ service offerings to meet client needs, guiding them through use cases to drive program maturity
- Serve as a platform expert, advising clients on high-value usage and translating customer goals into tailored recommendations
- Drive adoption of key platform features through demos and proof of concepts, leveraging best practices for implementation
- Identify common customer challenges and actively suggest better solutions
- Collaborate with cross-functional teams, including Sales, Customer Operations, Renewals Team, Partners, and Professional Services, to evolve and scale our global service offerings
- Team effectively with internal and external partners to improve the overall customer experience and lead to greater satisfaction and loyalty among our customers
Requirements
- Bachelor's degree is preferred
- 1-2 years of experience in technical, consulting, or client-facing role
- Analytical mindset with the ability to translate data into actionable insights
- Proven ability to track, prioritize, and drive multiple concurrent projects from beginning to end
- Ability to work effectively in a fast-paced and dynamic environment
- Interest in Software / Tech, you’ll need to adopt our platforms easily. Previous experience with Qualtrics technology is a plus
- Ability to articulate technical concepts to a non-technical audience
- Detail-oriented with an ability to prioritize and meet deadlines
- Familiarity with software and front-end development
- Excellent verbal and written communication skills
- Strong problem-solving skills
- Gainsight experience is a plus
