Ski Valet Attendant (Truckee, CA, US)
About The Position
Come work and play in the mountains! Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first). This department offers slope-side equipment storage and is responsible for providing exemplary guest service while facilitating valet ski/snowboard check. This position will communicate with guests and employees verbally to answer questions and provide clear direction in advising and instructing guests in resort details. If you have a passion for guest service and providing guests with an Experience of a Lifetime, this is the perfect position for you!
Requirements
- Must be friendly, well-presented, polite, and guest-focused.
- Must be able to communicate fluently in English and have the ability to learn new technology.
- Ability to work as a team, maintain a positive attitude, and work well with the public and other departments in a fast-paced environment.
- Ability to lift 30lbs, transport ski/snowboard equipment, and move large rolling ski racks SAFELY.
- Must be able to sit, stand and/or be moving for extended periods of time.
- Maintains regular and consistent attendance, punctuality, and in uniform work ready by 7:30AM.
- Flexible schedule and the ability to work weekends, holidays, and extra shifts as needed.
Responsibilities
- Responsible for creating a welcoming first impression for guest.
- Acknowledge all guests promptly, anticipate guest needs, and deliver exceptional guest service while maintaining attention to detail in a fast-paced environment.
- Problem solve/resolve guest issues within authority, and direct bigger issues to upper management while upholding department rules and guest policies.
- Accurately tag/label guest equipment, log daily ski activity, deliver/retrieve equipment tunes and document, and maintain up to date inventory and location of all guest equipment.
- Maintain cleanliness and organization in all work areas, inside and out, performing daily cleaning procedures such as vacuuming, snow removal, trash disposal, etc.
- Use Resort Point of Sale system to sell bin rentals and equipment valet.
- Dress appropriately for work environment, arriving on time regardless of weather conditions, and have the ability to work in all department locations as needed.
- Takes initiative, is team-oriented, performs additional tasks or projects as required or assigned, and participates in all mandatory staff meetings and trainings.
Benefits
- Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
- MORE employee discounts on lodging, food, gear, and mountain shuttles
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
- Referral Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Accommodation
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
