Ski/Ride Guest Services Agent - 2025/26

Jay Peak Resort • Jay, VT

29d • $17 • Onsite

About The Position

This is where we’re supposed to give you a quick introduction about working at Jay Peak. Except there’s nothing quick about what your experiences will be or what our expectations are. In summary, we will expect you to work hard, to help fellow teammates, to service the guest and to have fun. In return, we will pay you fairly, let you know (and more importantly make you feel) that you are valued, and, if you’re so inclined, work with you to help create a career. Still interested? Keep reading. The Guest Services Agent meets and greets customers, explaining programs and rates associated with both day guest and lodging guest admissions, reservations, and season passes. Processes and issues the appropriate ticket or pass, upselling whenever possible. Gives general information about goods and services available on and off property, events, etc.

Responsibilities

• Explaining the RFID technology and the best practices for taking care of the media.
• Issuing “Snow Checks”, when authorized, on occasions while following standard issuance protocol.
• Greeting guests with a professional demeanor and answering questions in an accurate manner.
• Explaining ticket types to customers, selling appropriate group or individual tickets, and receiving cash or processing credit card transactions.
• Explaining season pass types to customers, selling appropriate season passes, accepting payment and processing pass, including the taking of photo identification.
• Work with guests to optimize their visit with additional products and services as appropriate.
• Orienting guest by explaining where they can get the goods and/or services that they desire, both on and off-property.
• Remaining current with scheduled on-site events and directing customers to the correct locations of these events as well as explaining any costs involved.
• May be required to perform registrations or make reservations for some events.
• Receiving telephone calls and giving a variety of information, including “What is the weather like?” and “How to get to Jay Peak,” from various geographic points.
• Talking with concerned guests to discern their needs, proper resolution and/or locating the appropriate manager who can assist them.
• Troubleshooting various problems that the guest may encounter, including the loss of personal belongings or other property, missing persons, etc.
• During low business periods, approaching guests of the resort to ensure all needs are being met upon request.
• Performing general cashiering duties and staying up to date on how to process coupons, discounts, etc.
• Preparing cash ups at the end of the day and submitting necessary paperwork as backup.

Benefits

• Wage: $17.49 per hour
• Paid Sick Time
• 401k program eligibility with employer match after a year of employment with 1,000 hours of service
• FREE or deeply discounted season passes for you and your dependents
• Employee Recognition Programs (including daily, monthly, yearly, and seniority programs)
• Seasonal employee parties
• Regular free employee breakfasts/lunches, family events, and parties

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees