Vail Resorts-posted 25 days ago
$34 - $37/Yr
Full-time • Manager
Keystone, CO
5,001-10,000 employees
Accommodation

At Vail Resorts, our mission is to create the Experience of a Lifetime for our employees so they can, in turn, create the Experience of a Lifetime for our guests. As a supervisor with Keystone Ski Patrol, you will oversee day-to-day operations, manage team tasks and ensure that employees are appropriately performing their assigned work. This is a management role with Vail Resorts. A key element of this position is to oversee the efficient, effective performance of the team. Success in this role is measured by the ability to work proactively, with a positive attitude, in a dynamic physical and mental environment that requires emotional awareness, a high degree of physical fitness, embracing change, holding oneself and others accountable while maintaining a continuous focus on customer service and the safety of our employees and guests.

  • Staff Management
  • Be a proponent of and convey the Vail Resorts vision, mission and values; actively participate in maintaining a culture of excellence, equality and collaboration
  • Conduct performance management in a proactive and prompt manner
  • Understand and work within the bounds of the Collective Bargaining Agreement (CBA)
  • Facilitate training and support team members in compliance with Vail Resorts standards and Keystone Ski Patrol protocols
  • Conduct mid-season and end of season reviews with comprehensive documentation
  • Evaluate team performance metrics, ensuring quality and efficiency are maintained
  • Conduct routine inspections to confirm compliance with internal and external standards and protocols
  • Document and report any incidents or deviations from protocol to the Patrol Manager(s) or Patrol Director
  • Plan for, coordinate and lead meetings
  • Ensure proper scheduling across all four peaks
  • Manage and minimize overtime for line level and self
  • Ensure all team members adhere to company policies, industry regulations, and safety guidelines
  • Conduct regular team meetings to communicate objectives, share updates, and foster a collaborative environment
  • Supervise training and support team members in compliance with Vail Resorts standards and Keystone Ski Patrol protocols
  • Provide guidance and direction to less experienced patrollers
  • Recruit, hire, train and validate qualified ski patrol candidates
  • Ensure that all patrollers maintain skills commensurate with their designation (Entry, Intermediate, Advanced, Specialist)
  • Ensure all staff work within the scope of practice commensurate with their level of certification
  • Operations
  • Oversee, direct and manage daily operations of ski patrol, ensuring that all tasks are completed in a timely and satisfactory manner
  • Perform as a Resource Manager and effectively utilize patrollers as needed
  • Serve as a liaison between Patrol and Mountain Dispatch
  • Coordinate with fellow supervisors to ensure patrol coverage across all four peaks; share and reallocate resources as needed
  • Perform as a Search and Rescue coordinator
  • Perform as a Lift Evacuation Coordinator
  • Maintain technical skills and continue to perform operational ski patrol duties, to include patient assessments, running toboggans and housekeeping on the mountain with a "patroller's eye" (signage, boo, rope lines, etc.)
  • Monitor daily workflows, assigning tasks and managing resources to meet operational needs
  • Oversee winter mountain setup and maintenance, including signage, trail closures, rope lines, and padding
  • Supervise planning and actively participate in team trainings, to include fall refresher and mid-season refresher
  • Track and analyze team performance data, creating detailed reports for management
  • Budget Oversight
  • Maintain a budget for your specific team
  • Maintain awareness of costs to the business
  • Continuous Improvement
  • Proactively look for and identify areas where the Patrol can improve
  • Recommend process improvements based on data insights and team feedback to the Patrol Manager(s) and Patrol Director
  • Communication and Collaboration
  • Ensure open and clear communication regarding operational goals, expectations, and updates with team members
  • Collaborate with other departments to ensure cross-functional alignment and smooth operations
  • Compliance
  • Ensure departmental adherence to all Company, local, state and federal regulations
  • Guest Experience Satisfaction
  • Remain focused on guest satisfaction and ensure that Ski Patrol provides a high level of customer service with all guest interactions
  • Safety
  • Lead and facilitate a culture of continuous risk assessment and re-assessment that promotes operational changes consistent with evolving conditions
  • Empower all members of the team to use good judgment and make decisions regarding their personal safety, as well as that of other employees and guests
  • Union Relations
  • Foster a positive relationship with the union
  • Participate in grievance meetings with the Patrol Director or designee
  • Problem-Solving
  • Act as the first point of contact for resolving team or guest-related issues, ensuring timely and satisfactory resolutions; escalate as needed and always follow-through
  • Address operational challenges promptly by identifying bottlenecks and implementing effective solutions
  • Establish and maintain positive intra- and interdepartmental relationships
  • Establish and maintain positive relationships with Medical Director and Emergency Urgent Care staff
  • Maintain a current OEC, EMT-B or higher medical certification
  • Maintain all skills of an Advanced Ski Patroller
  • Perform other duties as assigned
  • Alignment with Vail Resorts' mission and values
  • Professionalism
  • Display commitment to the job, the team, and the Company
  • Set an example for others to follow
  • Adherence to uniform standards (i.e., cleanliness, appropriate and correct name tags, serviceable with no tears, etc.)
  • Proactive, positive and enthusiastic team player
  • Proactive, solutions-oriented perspective
  • Leadership
  • Dependability, decisiveness, initiative, and enthusiasm
  • Communication
  • Clear articulation, active listening, and timely responses, both written and verbal
  • Organizational
  • Effective time and resource management
  • Problem-Solving
  • Ability to recognize and anticipate changes to the operation (weather, high patient volume) and proactively allocate resources
  • Practice Observe-Orient-Decide-Act (OODA Loop)
  • Financial Management
  • Overall awareness of costs to the business
  • Mindfulness to avoid undue costs
  • Understand the relationship between cost and value
  • Interpersonal
  • Ability to effectively work within a team, with tactfulness, understanding, and empathy
  • Technical
  • Competency in all aspects of ski patrolling
  • Proactively facilitate and influence a positive culture
  • Proactively facilitate positive change and continuous improvement
  • Proactive and appropriate empowerment of staff in order to promote and encourage initiative and personal accountability among line level patrollers
  • Purposefully drive positive employee engagement
  • Ability to communicate with guests in a positive, professional and empathetic manner
  • Willingness and availability to work flexible shifts, weekends and holidays as required
  • Maintain ability to perform all duties of an Advanced Ski Patroller
  • Ability to lift and ski with a minimum of 50 lbs.
  • Ability to stand, walk, sit, climb, balance, stoop, kneel, crouch or crawl in all weather conditions in a high alpine environment
  • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
  • MORE employee discounts on lodging, food, gear, and mountain shuttles
  • 401(k) Retirement Plan
  • Employee Assistance Program
  • Excellent training and professional development
  • Referral Program
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