Skate Rink Assistant Manager

Viejas EnterprisesAlpine, CA
319d

About The Position

The Skate Rink Assistant Manager is responsible for assisting VOC Operations Management with the day-to-day operations of the skating rink to ensure that team members meet the expectation of the organization and the guests' needs.

Requirements

  • Excellent ice skate and roller skate skills preferred.
  • Excellent verbal, written, and interpersonal communication skills, including the ability to interact effectively with children.
  • Bilingual in Spanish is a plus.
  • Demonstrated high degree of good judgment.
  • Proficient in using Microsoft Office Suite.
  • Knowledge of proper cash handling procedures.
  • Knowledge of opening and closing procedures.
  • Must be able to take initiative and demonstrate accountability and reliability.
  • Responsible, dependable, enthusiastic, and works well with others.
  • Ability to work regularly outdoors in inclement weather, including but not limited to rain, hail, snow, wind, and extremely cold weather.
  • Ability to work in a professional high-pressure environment while demonstrating and maintaining good personal relation/people skills and a positive attitude.
  • Ability to multitask and work well under stress.
  • Must be a self-starter and able to adjust to change.
  • Must be able to work flexible hours during the day or evening including weekends, holidays, and all blackout dates.

Nice To Haves

  • Associate degree preferred.
  • California driver's license required.

Responsibilities

  • Manages daily schedule, assigns job tasks, and sets clear objectives and expectations for Skate Rink staff and trains staff to perform quality work.
  • Ensures staff is trained in all departmental procedures, rules, regulations, and standards.
  • Monitors and reviews job performance and provides timely feedback designed to continuously improve individual and team performance including writing and delivering formal corrective action.
  • Manages team members equitably based upon performance and does not show favoritism.
  • Quickly and effectively deals with inappropriate behavior or individuals affecting the team.
  • Conducts pass down of relevant or critical information to relief team member before going on break or at the end of shift.
  • Steps in and assists with front-line duties when necessary.
  • Offers suggestions and solutions to issues, recommends changes to departmental policies and procedures to improve efficiency and performance.
  • Ensures the new team members are effectively integrated into the work group.
  • Manages cash to include opening and closing of cash registers. Counts and verifies accuracy of cash.
  • Maintains accurate control sheets and records any variances.
  • Makes daily deposits and recording of revenue.
  • Supervises and monitors (on skate rink) the public skating sessions and ensures a safe environment is maintained.
  • Monitors the skate rink conditions and oversees the general maintenance.
  • Participates in skate operations efforts such as renting and dispensing rental skates, cleaning skates with cloth or buffing tools and placing them on the shelf according to size.
  • Keeps surrounding work area clear and free from trash, debris, glasses, plates, etc.
  • Cleans restrooms, which includes taking out the trash, cleaning the mirrors and floors, wiping down the sink, etc.
  • Manages skate rink inventory and supplies, including skates, merchandise, store materials, etc.
  • May be required to work special events outside regular operational hours.
  • Ensures that a clean, safe, hazard-free work environment is maintained.
  • Adheres to all company and department policies, procedures, and standard operating guidelines.
  • Performs other duties as assigned.
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