Skate Host – McCormick Tribune Ice Rink in Millennium Park

The Sports Facilities Companies•Chicago, IL

31d•Onsite

About The Position

Skate Hosts are the friendly faces of the rink-creating a safe, fun, and welcoming environment for all skaters. This highly visible, guest-facing role is perfect for those who love the ice, enjoy helping others, and have great energy. Skate Hosts are responsible for monitoring the ice, assisting guests, and maintaining a positive atmosphere while ensuring all safety procedures are followed.

Requirements

Must be at least 18 years of age
Must be an intermediate-level skater or better
Must be available to work evenings, weekends, and holidays - No exceptions
Comfortable skating for extended periods (4-8 hours per shift)
Enthusiastic, reliable, and team-oriented, with excellent interpersonal skills
Ability to maintain focus in a high-volume, fast-paced environment and stressful situations
Must have excellent guest service skills

Nice To Haves

Previous experience as a Skate Host or in a similar role is preferred

Responsibilities

Actively monitor skaters on the ice and help maintain a safe and enjoyable experience for everyone
Greet guests with warmth and enthusiasm; offer guidance and support as needed
Provide exceptional guest service both on and off the ice
Politely educate skaters about rink rules and encourage compliance to maintain a safe environment
Alert management to any unsafe or potentially hazardous ice conditions
Execute policies and procedures professionally and accurately
Assist guests during incidents or falls and contact management when necessary
Professionally resolve guest concerns and complaints and/or direct to appropriate Manager
Monitor and assist in maintaining the cleanliness and safety of the ice and surrounding area as needed, especially during inclement weather
Assist with special events, including set-up, monitoring, and clean-up as required
Participate in all training sessions and team member meetings to support team communication and alignment on goals
Assist other departments as necessary
Professionally execute all other duties as assigned by management